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Custom Performance Report (Reporting Year: 2020)

LEGEND:
= the target was met.
= the target was not met.  |  EXPORT: EXCEL
  Customer
Focus		 Operational
Effectiveness		 Public Policy
Responsiveness		 Financial
Performance

sort arrowDistributor

sort arrowNew Residential/Small Business Services Connected on Time (Target: 90%)

sort arrowScheduled Appointments Met on Time (Target: 90%)

sort arrowTelephone Calls Answered on Time (Target: 65%)

sort arrowBilling Accuracy (Target: 98%)

sort arrowFirst Contact Resolution

sort arrowCustomer Satisfaction Survey Results

sort arrowLevel of Public Awareness

sort arrowLevel of Compliance with Ontario Regulation 22/04 (Target: substantially compliant)

sort arrowNumber of General Public Incidents

sort arrowRate per 10, 100, 1000 km of line

sort arrowAverage Number of Times Power to Customer is Interrupted

sort arrowAverage Number of Hours Power to Customer is Interrupted

sort arrowDistribution System Plan Implementation on Progress

sort arrowEfficiency Assessment (1 = most efficient 5 = least efficient)

sort arrowTotal Cost ($) per Customer

sort arrowTotal Cost ($) per Km of Line

sort arrowRenewable Generation Connection Impact Assessments Completed on Time

sort arrowNew Micro-Embedded Generation Facilities Connected on Time (Target: 90%)

sort arrowLiquidity: Current Ratio

sort arrowLeverage: Total Debt to Equity Ratio

sort arrowProfitability: Regulatory Return on Equity - Deemed

sort arrowProfitability: Regulatory Return on Equity - Achieved
Alectra Utilities Corporation 90.34%
98.44%
66.93%
99.5%
82.73% 93% 82% C
25 0.504 1.18 0.95 94.65% 3 686 14730 100% 98.39%
0.67 1.20 8.95% 4.80%
Algoma Power Inc. 100%
100%
84.84%
99.87%
99.93% 94% 83% C
0 0 2.93 6.79 Completed 5 2212 12203 0.77 1.30 8.52% 9.25%
Atikokan Hydro Inc. 100%
100%
100%
100 100% 83% C
0 0 0.71 1.07 On Target 3 1028 18173 1.41 0.12 8.78% 7.29%
Bluewater Power Distribution Corporation 100%
100%
82.67%
99.98%
99.99% 77.8% 87% C
0 0 2.02 1.95 Near Budget 3 710 21695 100% 1.09 0.72 8.98% 10.80%
Burlington Hydro Inc. 100%
100%
62.15%
99.97%
90.9% 94% 83% C
0 0 0.70 1.00 N/A 2 655 29692 100%
1.88 0.73 9.36% 1.33%
Canadian Niagara Power Inc. 94.91%
100%
79.79%
99.95%
99.92% 92% 83% C
0 0 2.19 2.73 Completed 4 868 16581 0.34 2.80 8.78% 5.00%
Centre Wellington Hydro Ltd. 100%
99.69%
69.9%
99.88%
99.43% 81% 85.7% C
0 0 0.20 0.27 73% 3 675 30739 1.42 0.93 9.00% 7.86%
Chapleau Public Utilities Corporation 100%
100%
97.57%
99.98%
100% 93% 79% C
0 0 2.33 5.87 Complete 4 858 19432 3.54 0.00 8.98% 3.57%
Cooperative Hydro Embrun Inc. 100%
100%
95.46%
99.95%
92.48% 88% 84% C
0 10 0.01 0.03 Completed 1 511 33299 2.04 0.06 9.00% 11.35%
E.L.K. Energy Inc. 99.5%
99.07%
95.08%
99.95%
Excellent 91% Satis 83% C
0 0 1.15 3.34 In Progress 1 380 28537 2.67 0.21 8.78% 11.76%
Elexicon Energy Inc. 93.74%
98.8%
61.89%
99.6%
89.3% 97% 84% C
0 0 1.01 1.37 76.81% 3 630 27593 66.67% 100%
1.29 1.07 9.43% 6.80%
Enova Power Corp. 0.99%
0.99%
0.88%
99.98%
99.44% A 82% C
4 1.103 0.95 0.63 On Target 3 622 26867 1% 1%
1.12 0.76 8.83% 9.12%
Entegrus Powerlines Inc. 96.91%
99.83%
79.11%
99.81%
74% 93% 81% C
4 1.297 1.18 1.47 112.4% 2 553 11008 100%
1.23 1.30 9.19% 8.23%
EnWin Utilities Ltd. 100%
100%
64.74%
99.95%
99.10% 88% 82% C
1 0.213 2.11 0.86 85.6% 3 692 13236 50% 100%
2.07 0.76 8.52% 5.25%
EPCOR Electricity Distribution Ontario Inc. 91.71%
99.51%
75.68%
99.96%
99.90% 74% 82.8% C
1 0.27 0.91 1.46 77.41% 2 608 29415 100%
1.25 1.29 8.98% -1.77%
ERTH Power Corporation 98.59%
100%
95.92%
99.75%
99.58% 77% 85.1% C
1 0.229 0.29 0.78 106.8% 3 680 36142 100% 0.67 0.90 9.00% 8.35%
Essex Powerlines Corporation 93.27%
94.46%
65.17%
99.92%
99.15% 86% 83% C
0 0 0.95 1.23 57% 2 577 10979 100% 0.72 1.32 9.00% 6.14%
Festival Hydro Inc. 95.31%
97.69%
98.86%
99.96%
99.93% 91% 80% C
0 0 1.00 1.27 92% 3 629 51767 100% 0.54 1.04 9.30% 8.89%
Fort Frances Power Corporation 100%
100%
96.67%
99.82%
99.9% 91.7% 79.91% C
0 0 0.37 0.09 119.8% 3 655 30435 3.75 0.00 0.00% 1.17%
GrandBridge Energy Inc. 0.98%
1%
0.85%
99.95%
90.77% A 83.5% C
3 1.472 1.29 0.54 86.42% 2 626 32769 1% 1.58 1.22 8.92% 0.07%
Greater Sudbury Hydro Inc. 99.63%
100%
67.38%
99.95%
87.6% 89% 83% C
0 0 0.99 1.48 110% 3 670 31590 100% 100%
1.13 1.22 8.52% 2.04%
Grimsby Power Incorporated 100%
100%
89.38%
99.99%
99.89% 79% 82.9% C
0 0 0.92 0.64 67.6% 1 598 10121 0.99 1.27 9.19% 8.12%
Halton Hills Hydro Inc. 100%
100%
95.91%
99.9%
100% 96% 83% C
2 0 1.73 1.36 104.55% 1 804 10856 100% 1.08 2.75 9.19% 2.65%
Hearst Power Distribution Company Limited 100%
100%
94.81%
99.98%
100% 98.2% Good 77.43% C
0 0 1.24 3.25 New DSP 1 543 14874 1.99 0.21 9.19% 7.18%
Hydro 2000 Inc. 100%
100%
100%
99.91%
94.34% 90.51% 75.25% C
0 0 0.09 0.04 100% 2 575 34879 1.22 0.03 8.52% 5.77%
Hydro Hawkesbury Inc. 100%
98.1%
99.96%
99.54%
82.22% 83.93% 76.33% C
0 0 2.66 5.63 Completed 1 305 23523 1.96 0.70 9.00% 6.57%
Hydro One Networks Inc. 99.76%
99.98%
71.27%
99.37%
78% 82.9% 78.17% C
34 0.274 2.49 7.05 98.39% 4 1018 11571 100% 97.12%
0.67 1.71 9.00% 10.48%
Hydro One Remote Communities Inc. 100%
100%
94.28%
100% 93% 72.38% C
0 0 3.67 9.86 108% N/A 0 0 1.02 0.00 0.00% 0.00%
Hydro Ottawa Limited 100%
99.56%
74.6%
99.88%
89.88% 95% 72% C
1 0.171 0.72 0.83 89% 4 714 41819 100% 100%
0.81 1.98 8.98% 7.24%
Innpower Corporation 100%
99.51%
92.53%
99.9%
99.95% A 84% C
0 0 1.10 1.81 93% 3 852 11219 100% 0.84 1.42 8.78% 9.69%
Kingston Hydro Corporation 100%
99.52%
64.65%
99.57%
99.06% 'A' 82% C
0 0 0.87 1.57 On track 3 562 46486 100%
1.69 1.12 9.19% 7.25%
Lakefront Utilities Inc. 91.17%
100%
82.27%
99.79%
99.77% 77.7% 83% NC
0 0 1.53 4.67 Completed 2 500 24061 0.97 1.15 8.78% 5.49%
Lakeland Power Distribution Ltd. 100%
100%
89.9%
99.92%
99.97% 77% 82.4% C
0 0 1.40 5.79 In Progress 2 718 28361 1.58 1.24 8.98% 6.07%
London Hydro Inc. 98.86%
100%
73.41%
99.82%
99.5% A 84% C
3 0.98 1.05 0.86 Below Budget 3 563 29714 100% 100%
1.90 1.13 8.78% 7.90%
Milton Hydro Distribution Inc. 100%
100%
73.17%
100%
Compliant A 82% C
0 0 1.15 1.52 on track 2 682 10157 100% 1.65 1.37 9.19% 6.86%
Newmarket-Tay Power Distribution Ltd. 98.12%
98.87%
73.64%
99.94%
99.6% 96% 83% C
0 0 0.53 0.98 88% 2 644 27641 100%
1.38 1.12 9.66% 6.33%
Niagara Peninsula Energy Inc. 85.94%
100%
82.84%
99.06%
97.93% 95% 82% C
1 0.311 2.01 2.15 103.99% 3 758 13139 100% 100%
2.00 0.94 9.30% 4.74%
Niagara-on-the-Lake Hydro Inc. 99.21%
100%
95.61%
99.87%
18 79% 82.8% C
0 0 0.52 0.73 130% 3 750 19566 100% 100%
0.50 0.65 8.98% 7.80%
North Bay Hydro Distribution Limited 1%
1%
0.8%
98.86%
13 86% 81% C
0 0 0.70 0.97 101.89% 3 715 29272 1.49 1.51 9.29% 3.92%
Northern Ontario Wires Inc. 100%
100%
99.9%
100% 92% 80.5% C
0 0 1.26 5.59 Excellent 1 706 11310 1.45 0.84 8.78% 8.99%
Oakville Hydro Electricity Distribution Inc. 83.1%
100%
79.34%
99.54%
95.6% 95% 82% C
0 0 0.85 0.61 On Track 3 712 26342 100% 100%
1.23 0.88 9.36% 8.42%
Orangeville Hydro Limited 100%
100%
99.11%
99.84%
99.9% 76% 85.5% C
0 0 0.75 1.01 102% 2 535 30612 1.41 1.12 9.36% 11.83%
Oshawa PUC Networks Inc. 100%
100%
92.03%
99.91%
68 94.04% 83% C
0 0 1.50 1.46 98.3% 2 578 34172 1.33 1.32 9.00% 5.33%
Ottawa River Power Corporation 100%
98.29%
97.63%
99.97%
99% 81% 82% C
0 0 0.53 0.56 Implemented 2 520 11673 1.90 0.78 9.19% 9.61%
PUC Distribution Inc. 100%
100%
68.88%
99.96%
99.76% 92% 85% C
2 0.271 2.12 3.14 90% 3 673 30791 0.99 2.07 9.00% 8.75%
Renfrew Hydro Inc. 100%
99.48%
98.26%
99.9%
99.91% 86% 82.3% C
0 0 0.38 0.58 58.3% 3 603 32337 1.11 0.71 8.78% 7.81%
Rideau St. Lawrence Distribution Inc. 100%
100%
77.81%
99.64%
99.55% B 84% C
0 0 0.08 0.12 113% 2 572 31636 0.76 0.44 8.78% 6.09%
Sioux Lookout Hydro Inc. 100%
100%
91.52%
99.96%
100% 83.51% 80% C
0 0 1.14 1.34 122.3% 2 850 3392 100% 0.74 0.46 9.00% 8.07%
Synergy North Corporation 98.74%
100%
87.51%
99.96%
A+ A 84% C
0 0 1.85 0.75 95.6% 3 641 28793 1.99 0.79 8.85% 7.98%
Tillsonburg Hydro Inc. 100%
99.36%
99.8%
97.2% satisfied 83.7% C
0 0 1.02 1.69 in-progress 3 695 40648 100% 2.16 0.42 8.98% 2.42%
Toronto Hydro-Electric System Limited 99.73%
99.85%
69.89%
99.2%
92% 95% 70% C
24 0.831 1.42 0.90 17% 5 1159 31120 100% 100%
0.71 1.19 8.52% 5.90%
Wasaga Distribution Inc. 100%
100%
99.97%
99.95%
99.9% 81% 84.2% C
0 0 2.39 2.86 Completed 1 459 22464 100% 1.70 0.40 9.19% 6.72%
Welland Hydro-Electric System Corp. 94.52%
98.28%
86.15%
99.99%
77% 96% 83% C
0 0 2.02 2.36 Completed 1 494 24038 1.73 0.97 8.78% 9.36%
Wellington North Power Inc. 96.88%
99.49%
86.33%
99.47%
99.81% 80% 83.5% C
0 0 0.34 0.51 97% 3 849 15607 0.81 1.56 9.19% 5.33%
Westario Power Inc. 95.43%
97.33%
86.73%
99.61%
98.19% 94% 83% C
0 0 0.50 1.92 Completed 3 588 24427 100% 100%
1.26 0.70 9.00% 8.77%