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Custom Performance Report (Reporting Year: 2022)

LEGEND:
= the target was met.
= the target was not met.  |  EXPORT: EXCEL
  Customer
Focus		 Operational
Effectiveness		 Public Policy
Responsiveness		 Financial
Performance

sort arrowDistributor

sort arrowNew Residential/Small Business Services Connected on Time (Target: 90%)

sort arrowScheduled Appointments Met on Time (Target: 90%)

sort arrowTelephone Calls Answered on Time (Target: 65%)

sort arrowBilling Accuracy (Target: 98%)

sort arrowFirst Contact Resolution

sort arrowCustomer Satisfaction Survey Results

sort arrowLevel of Public Awareness

sort arrowLevel of Compliance with Ontario Regulation 22/04 (Target: substantially compliant)

sort arrowNumber of General Public Incidents

sort arrowRate per 10, 100, 1000 km of line

sort arrowAverage Number of Times Power to Customer is Interrupted

sort arrowAverage Number of Hours Power to Customer is Interrupted

sort arrowDistribution System Plan Implementation on Progress

sort arrowEfficiency Assessment (1 = most efficient 5 = least efficient)

sort arrowTotal Cost ($) per Customer

sort arrowTotal Cost ($) per Km of Line

sort arrowRenewable Generation Connection Impact Assessments Completed on Time

sort arrowNew Micro-Embedded Generation Facilities Connected on Time (Target: 90%)

sort arrowLiquidity: Current Ratio

sort arrowLeverage: Total Debt to Equity Ratio

sort arrowProfitability: Regulatory Return on Equity - Deemed

sort arrowProfitability: Regulatory Return on Equity - Achieved
Alectra Utilities Corporation 90.78%
98.56%
70.69%
99.71%
81.1% 94% 82% C
32 0.617 1.07 0.88 87.77% 3 753 15952 93.26%
0.72 1.21 8.95% 6.70%
Algoma Power Inc. 98.64%
100%
85.46%
99.92%
99.99% 97% 82% C
0 0 2.08 4.43 Completed 5 2479 14501 100%
0.26 1.44 8.52% 10.53%
Atikokan Hydro Inc. 100%
100%
99%
100% 100% 82% C
0 0 1.91 4.35 On Target 3 1098 19325 2.48 0.04 8.78% 7.22%
Bluewater Power Distribution Corporation 90.27%
99.03%
88.21%
99.96%
99.94% 80.2% 88% C
0 0 1.45 1.46 Near Budget 3 779 24402 100%
0.77 0.67 8.98% 7.69%
Burlington Hydro Inc. 99.52%
100%
68.26%
99.97%
68.8% 91% 82% C
0 0 0.90 1.41 99% 2 731 33103 100%
1.64 0.70 8.34% 7.39%
Canadian Niagara Power Inc. 96.03%
98.61%
79.2%
99.93%
99.77% 94% 82% C
1 0.655 1.67 1.95 Completed 4 968 19189 100%
0.23 2.55 8.66% 8.47%
Centre Wellington Hydro Ltd. 100%
100%
94.23%
99.9%
99.26% 79% 83.7% C
0 0 0.20 0.21 76% 2 715 33310 1.52 0.80 9.00% 9.33%
Chapleau Public Utilities Corporation 100%
100%
100%
100%
100% 93% 78% C
0 0 1.31 9.78 On Target 3 862 19535 3.91 0.00 8.98% 12.99%
Cooperative Hydro Embrun Inc. 96.15%
100%
94.07%
99.94%
97.38% 90.41% 87.4% C
0 0 0.01 0.01 Completed 1 482 32688 2.25 0.00 9.00% 15.94%
E.L.K. Energy Inc. 99.64%
100%
91.1%
99.93%
Excellent 92.4 Satis 99.5% C
0 0 0.12 0.32 In Progress 1 559 39944 4.41 0.15 8.66% -1.97%
Elexicon Energy Inc. 96.94%
98.01%
76.06%
9982%
91.70% 90% 87% C
2 0.51 1.19 1.71 92.48% 3 704 31028 100%
0.33 1.33 9.43% 4.86%
Enova Power Corp. 98.45%
99.42%
81.34%
99.95%
98.37% A 84% C
1 0.273 0.90 1.03 On Target 3 711 31080 1.34 0.50 8.43% 8.07%
Entegrus Powerlines Inc. 98.55%
100%
68.42%
99.91%
81% 93% 78% C
1 0.311 1.18 1.76 40.6% 1 627 11977 100%
1.08 1.25 9.19% 7.85%
EnWin Utilities Ltd. 100%
99.97%
65.76%
98.49%
99.18% 86% 81% C
0 0 1.03 0.63 107.1% 2 717 13854 100%
2.03 0.57 8.52% 10.78%
EPCOR Electricity Distribution Ontario Inc. 98.25%
100%
87.56%
99.97%
99.82% 74% 83.5% C
0 0 1.06 1.94 85.44% 2 640 30915 100%
1.29 1.22 8.98% 0.75%
ERTH Power Corporation 97.05%
100%
92.54%
99.62%
99.43% 76% 84.4% C
0 0 0.47 0.93 95.1% 3 720 38366 100%
0.65 0.80 9.00% 9.72%
Essex Powerlines Corporation 91.45%
98.68%
80.94%
99.95%
99.6% 86% 85% C
0 0 0.84 1.82 97.65% 1 625 12005 100%
0.86 1.27 9.00% 6.09%
Festival Hydro Inc. 95.92%
97.7%
90.42%
99.97%
99.99% 93% 77% C
0 0 0.77 0.81 95% 3 674 52180 100%
0.46 0.97 9.30% 9.25%
Fort Frances Power Corporation 100%
100%
95.13%
99.77%
100% 98.4% 84.3% C
0 0 1.86 2.12 178.7% 2 737 34059 3.89 0.00 0.00% -2.31%
GrandBridge Energy Inc. 95.62%
99.87%
75.57%
99.98%
87.8% A 84% C
1 0.473 1.43 0.92 75.1% 2 676 35302 100%
1.21 0.61 8.86% 9.60%
Greater Sudbury Hydro Inc. 99.49%
100%
71.07%
99.94%
84.86% 94.60% 85% C
0 0 1.62 1.15 74.86% 3 721 13572 100%
1.33 1.13 8.52% 10.52%
Grimsby Power Incorporated 100%
100%
86.7%
99.99%
99.99% 77% 82.5% C
0 0 1.96 2.35 95.95% 1 660 11287 100%
0.82 1.19 8.66% 8.42%
Halton Hills Hydro Inc. 100%
99.26%
96.29%
99.88%
99.96% 90% 79% C
1 0.591 2.23 1.83 108.10% 1 874 11770 0.70 1.49 8.34% 8.19%
Hearst Power Distribution Company Limited 100%
100%
97.72%
99.99%
100% 97.4% Good 79% C
0 0 1.14 2.06 Completed 1 599 16793 2.43 0.23 8.34% 7.50%
Hydro 2000 Inc. 90%
100%
93.06%
99.55%
95.22% 94.40% 79.64% C
0 0 0.09 0.01 100% 2 664 40073 1.00 0.03 8.52% -5.46%
Hydro Hawkesbury Inc. 100%
98.88%
99.95%
99.95%
82% 84% 89% C
0 0 4.85 11.91 complete. 1 327 25176 1.95 0.61 9.00% 10.41%
Hydro One Networks Inc. 99.86%
99.99%
72.65%
99.01%
74% 82.4% 81% C
40 0.321 2.51 6.95 126.03% 4 1172 13537 96.63%
0.45 1.63 9.00% 10.10%
Hydro One Remote Communities Inc. 100%
100%
94.82%
100% 96% 73.93% C
0 0 3.94 9.34 98% N/A 0 0 0.42 -38.97 0.00% 0.00%
Hydro Ottawa Limited 100%
99.43%
76.81%
99.84%
86.03% 93.00% 72% C
1 0.167 0.69 1.02 90.00% 4 811 46747 100%
0.90 1.99 8.34% 6.94%
Innpower Corporation 95.83%
100%
82.96%
99.87%
99.9% B+ 83% C
0 0 0.87 1.04 62% 3 961 13471 1.03 1.09 8.78% 12.82%
Kingston Hydro Corporation 100%
100%
75.06%
99.74%
98.04% "A" 82% C
0 0 0.55 1.12 On track 2 614 24873 100%
1.73 1.05 9.19% 6.76%
Lakefront Utilities Inc. 94.8%
98.89%
90.27%
99.97%
99.88% 77% 82.6% C
0 0 0.36 0.63 81% 1 545 26234 100%
0.78 0.96 8.66% 10.87%
Lakeland Power Distribution Ltd. 100%
100%
90.21%
99.64%
99.96% 77% 82.6% C
0 0 1.30 3.84 In Progress 2 795 29642 1.31 1.15 8.98% 11.82%
London Hydro Inc. 99.27%
100%
69.81%
99.88%
99.72% A 83% C
0 0 0.95 0.63 Above Budget 3 626 33533 1.47 0.93 8.66% 6.39%
Milton Hydro Distribution Inc. 100%
100%
78.84%
99.98%
Compliant A 80% C
0 0 0.66 0.76 na 1 738 11057 100%
1.36 1.14 9.19% 4.36%
Newmarket-Tay Power Distribution Ltd. 95.32%
96.37%
47.21%
99.84%
100% 84% 77% C
0 0 0.68 1.56 117.02% 2 705 30740 100%
1.09 1.05 9.51% 7.29%
Niagara Peninsula Energy Inc. 82.24%
100%
84.71%
99.87%
98.67% 95% 83% C
0 0 1.33 1.89 85.52% 3 812 10327 100%
2.06 0.96 8.34% 8.83%
Niagara-on-the-Lake Hydro Inc. 100%
100%
98.04%
99.64%
11 79% 82.6% C
0 0 0.60 0.60 113% 2 804 24066 100%
0.42 0.67 8.98% 8.79%
North Bay Hydro Distribution Limited 100%
100%
74.93%
99.81%
6 88% 85% C
1 0.148 1.01 1.53 42% 3 777 32071 1.40 1.05 8.34% 9.09%
Northern Ontario Wires Inc. 100%
100%
99.97%
100% 88% 81.67% C
0 0 0.57 1.11 Excellent 1 769 12344 1.38 0.89 8.78% 9.06%
Oakville Hydro Electricity Distribution Inc. 89.92%
100%
82.6%
99.96%
91.2% 93% 84% C
0 0 0.74 0.36 On Track 3 775 29104 100%
1.06 0.80 9.36% 9.17%
Orangeville Hydro Limited 100%
100%
99.26%
99.73%
99.62% 76% 84.5% C
0 0 0.52 0.47 156% 1 605 35340 1.39 1.28 9.36% 5.71%
Oshawa PUC Networks Inc. 98.86%
100%
96.47%
99.93%
173 92.5% 82% C
0 0 1.04 1.46 96.5% 2 638 16183 1.18 1.33 8.34% 8.96%
Ottawa River Power Corporation 100%
98.11%
96.05%
99.92%
98% 79% 83.5% C
0 0 1.33 1.77 In Progress 1 592 13519 1.96 0.71 8.66% 10.59%
PUC Distribution Inc. 100%
100%
75.63%
99.97%
99.75% 88% 84% C
0 0 1.35 1.42 103% 3 725 33246 0.80 2.09 9.00% 9.92%
Renfrew Hydro Inc. 100%
100%
95.52%
99.98%
100% 85% 85.3% C
0 0 0.15 0.32 62.5% 3 640 34622 1.07 0.65 8.78% 8.49%
Rideau St. Lawrence Distribution Inc. 100%
100%
75.84%
98.9%
99.98% B 83.3% C
0 0 0.14 0.63 165% 2 671 35494 0.47 0.43 8.66% 0.80%
Sioux Lookout Hydro Inc. 100%
100%
94.14%
99.78%
A 79.22% 79% C
0 0 0.45 1.61 117% 1 836 3411 0.65 0.55 9.00% 11.05%
Synergy North Corporation 100%
100%
90.53%
99.92%
A+ A 87% C
1 0.001 2.26 1.40 N/A 3 755 33928 100%
1.62 0.81 8.85% 3.82%
Tillsonburg Hydro Inc. 95.34%
99.33%
98.68%
99.7%
94.7% Satisfied 86% C
0 0 0.99 0.95 In-progress 2 703 39997 100%
1.12 0.40 8.98% -0.32%
Toronto Hydro-Electric System Limited 99.89%
99.92%
79.08%
99.11%
92% 94% 68% C
29 0.997 1.39 0.82 59% 5 1312 35577 91.25%
0.68 1.17 8.52% 7.44%
Wasaga Distribution Inc. 100%
100%
99.83%
99.69%
99.9% 81% 84.1% C
0 0 0.46 0.48 Completed 1 514 25485 1.06 0.55 9.19% 10.85%
Welland Hydro-Electric System Corp. 99.61%
93.99%
77.88%
99.88%
99.81% 98% 83% C
2 0.402 1.14 1.13 Completed 1 518 26144 1.32 0.86 8.78% 11.71%
Wellington North Power Inc. 100%
98.84%
97.81%
99.82%
99.85% 79% 84.7% C
0 0 0.34 0.35 40% 3 863 15820 100%
0.77 1.06 8.34% 12.01%
Westario Power Inc. 100%
99.89%
86.03%
99.81%
99.01% 94% 84% C
0 0 0.67 1.55 Completed 3 691 28680 100%
0.80 0.78 9.00% 5.09%