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Custom Performance Report (Reporting Year: 2023)

LEGEND:
= the target was met.
= the target was not met.  |  EXPORT: EXCEL
  Customer
Focus		 Operational
Effectiveness		 Public Policy
Responsiveness		 Financial
Performance

sort arrowDistributor

sort arrowNew Residential/Small Business Services Connected on Time (Target: 90%)

sort arrowScheduled Appointments Met on Time (Target: 90%)

sort arrowTelephone Calls Answered on Time (Target: 65%)

sort arrowBilling Accuracy (Target: 98%)

sort arrowFirst Contact Resolution

sort arrowCustomer Satisfaction Survey Results

sort arrowLevel of Public Awareness

sort arrowLevel of Compliance with Ontario Regulation 22/04 (Target: substantially compliant)

sort arrowNumber of General Public Incidents

sort arrowRate per 10, 100, 1000 km of line

sort arrowAverage Number of Times Power to Customer is Interrupted

sort arrowAverage Number of Hours Power to Customer is Interrupted

sort arrowDistribution System Plan Implementation on Progress

sort arrowEfficiency Assessment (1 = most efficient 5 = least efficient)

sort arrowTotal Cost ($) per Customer

sort arrowTotal Cost ($) per Km of Line

sort arrowRenewable Generation Connection Impact Assessments Completed on Time

sort arrowNew Micro-Embedded Generation Facilities Connected on Time (Target: 90%)

sort arrowLiquidity: Current Ratio

sort arrowLeverage: Total Debt to Equity Ratio

sort arrowProfitability: Regulatory Return on Equity - Deemed

sort arrowProfitability: Regulatory Return on Equity - Achieved
Alectra Utilities Corporation 90.62%
98.98%
53.35%
99.6%
79.86% 94% 83% C
30 0.591 1.06 0.83 100.42% 3 871 18459 98.43%
0.51 1.24 8.95% 7.55%
Algoma Power Inc. 100%
100%
78.32%
99.95%
99.1% 90% 82% C
0 0 2.28 5.28 Completed 5 2804 16501 0.20 1.39 8.52% 10.54%
Atikokan Hydro Inc. 100%
100%
100%
100%
99% 90% 87% C
0 0 0.12 0.28 On Target 3 1166 20502 2.54 0.02 8.78% 19.16%
Bluewater Power Distribution Corporation 99.22%
100%
90.69%
99.98%
99.99% 80.2% 91% C
0 0 0.95 1.03 Completed 3 861 26424 100%
1.02 0.71 9.36% 10.29%
Burlington Hydro Inc. 100%
100%
77.39%
99.98%
80% 90% 85% C
0 0 1.52 1.97 112% 2 854 38968 100%
1.45 0.68 8.34% 8.11%
Canadian Niagara Power Inc. 95.8%
100%
83.84%
99.95%
99.54% 89% 82% C
0 0 2.62 2.25 Completed 4 1134 21458 0.21 2.35 8.66% 7.90%
Centre Wellington Hydro Ltd. 100%
100%
96.12%
99.83%
99.31% 79% 83.9% C
0 0 0.08 0.07 88% 2 779 36511 1.57 0.73 9.00% 11.42%
Chapleau Public Utilities Corporation 100%
100%
100%
99.99%
100% 93% 78% C
0 0 3.09 13.71 On Target 3 1003 22742 3.89 0.00 8.98% -3.61%
Cooperative Hydro Embrun Inc. 100%
100%
96.35%
99.87%
97.38% 90.41% 85% C
0 0 0.00 0.01 Completed 1 554 37166 100%
2.23 0.00 8.66% 10.68%
E.L.K. Energy Inc. 100%
100%
91.02%
99.32%
88% 92.1% Satis 88% C
0 0 0.29 0.71 In Progress 1 593 43176 4.24 0.13 8.66% -22.33%
Elexicon Energy Inc. 98.57%
99.12%
72.35%
99.87%
88.97% 90% 89% C
0 0 0.97 1.37 116.67% 3 794 34985 100%
0.83 1.46 9.43% 5.15%
Enova Power Corp. 96.44%
100%
69.77%
99.97%
98.66% A 88% C
0 0 0.74 0.66 On Target 3 794 34893 1.18 0.51 8.43% 7.32%
Entegrus Powerlines Inc. 97.48%
99.96%
83.75%
99.95%
75% 94% 79% C
0 0 0.93 1.31 61.9% 1 713 13731 100%
1.08 1.39 9.19% 8.79%
EnWin Utilities Ltd. 100%
100%
78.74%
99.93%
99.16% 83% 82% C
0 0 1.60 0.94 109.4% 1 817 15817 100%
1.92 0.55 8.52% 9.75%
EPCOR Electricity Distribution Ontario Inc. 96.25%
100%
92.28%
99.98%
99.80% 74% 82.9% C
0 0 0.30 0.44 93.39% 2 687 33377 100%
1.16 1.42 9.36% 3.95%
ERTH Power Corporation 95.76%
99.18%
93.49%
99.69%
99.66% 76% 83.9% C
0 0 0.38 1.31 100.7% 3 813 44313 100%
0.52 0.83 9.00% 9.32%
Essex Powerlines Corporation 91.02%
97.06%
81.05%
99.9%
99.4% 87% 85% C
0 0 1.07 2.48 99.84% 1 714 13231 100%
1.03 1.21 9.00% 4.50%
Festival Hydro Inc. 93.26%
97.7%
96.94%
99.97%
100% 93% 77% C
0 0 0.81 1.09 106% 3 760 58354 100%
0.53 0.99 9.30% 8.62%
Fort Frances Power Corporation 100%
100%
94.25%
99.67%
98% 99.7% 83.9% C
0 10 0.07 0.15 145.3% 2 822 37170 4.54 0.00 0.00% 0.19%
GrandBridge Energy Inc. 88.28%
100%
69.18%
99.97%
99.9% A 84% C
0 0 1.97 1.11 83.7% 2 754 40626 100%
1.05 0.57 8.86% 11.20%
Greater Sudbury Hydro Inc. 99.3%
99.81%
71.16%
99.95%
93.12% 92.83% 89% C
0 0 1.49 1.49 79.31% 3 805 15170 100%
1.27 1.09 8.52% 8.24%
Grimsby Power Incorporated 93.75%
92.44%
94.12%
99.99%
99.86% 77% 83.8% C
0 0 1.31 1.69 85.5% 1 735 12547 100%
0.92 1.09 8.66% 6.63%
Halton Hills Hydro Inc. 100%
100%
97.1%
99.92%
99.98% 90% 81.15% C
2 1.176 0.96 0.58 97.91% 1 994 13485 0.92 1.56 8.34% 8.71%
Hearst Power Distribution Company Limited 100%
100%
92.09%
99.92%
99.84% 98.4% Good 78.54% C
0 0 1.67 6.87 Implemented 1 669 18479 2.11 0.21 8.34% 8.12%
Hydro 2000 Inc. 100%
100%
97.53%
99.74%
95.22% 99.4% 92% C
0 0 0.23 0.01 100% 2 698 42450 100%
0.90 0.00 8.52% -11.09%
Hydro Hawkesbury Inc. 100%
98.57%
99.9%
99.94%
82% 84% 89.8% C
0 0 2.08 1.49 0 1 395 30494 1.66 0.60 9.00% 0.64%
Hydro One Networks Inc. 99.97%
100%
78.24%
99.04%
74% 82.1% 81% C
48 0.385 2.82 7.50 101.17% 4 1369 15970 90%
0.45 1.84 9.36% 10.88%
Hydro One Remote Communities Inc. 100%
100%
94.83%
100% 95% 73.7% C
0 0 3.15 8.96 94% N/A 0 0 0.37 -39.75 0.00% 4.38%
Hydro Ottawa Limited 100%
95.32%
86.99%
99.88%
85.65% 91% 72% C
0 0 0.63 1.03 75% 4 935 54210 100%
0.94 1.94 8.34% 6.15%
Innpower Corporation 99.42%
100%
79.26%
99.93%
99.9% B+ 83% C
2 1.366 0.87 1.29 90.6% 3 1122 13986 0.48 1.20 8.78% 10.04%
Kingston Hydro Corporation 100%
100%
80.89%
99.85%
97.49% "A" 82% C
0 0 0.74 1.17 On track 2 671 27431 100%
1.72 1.00 9.36% 7.92%
Lakefront Utilities Inc. 92.66%
96.3%
98.76%
99.98%
99.94% 77% 83.9% C
0 0 2.02 2.80 81.25% 1 650 29514 100%
0.72 1.01 8.66% 4.27%
Lakeland Power Distribution Ltd. 100%
100%
93.38%
99.92%
99.93% 75% 82.6% C
0 0 0.66 1.30 In Progress 2 893 33833 0.72 1.33 8.98% 11.02%
London Hydro Inc. 98.01%
100%
74.84%
99.85%
99.43% A 83% C
7 2.258 0.96 0.76 Above Budget 3 702 37717 1.52 1.04 8.66% 7.05%
Milton Hydro Distribution Inc. 100%
100%
85.92%
99.91%
97.95% A 80% C
0 0.348 0.62 0.42 On Track 1 816 12314 100%
1.38 1.19 8.66% 10.66%
Newmarket-Tay Power Distribution Ltd. 97.45%
96.85%
77.03%
99.94%
100% 86% 77% C
0 0 0.88 1.39 174.44% 2 783 34829 100%
0.96 1.23 9.51% 7.60%
Niagara Peninsula Energy Inc. 90.98%
100%
88.11%
99.97%
98.48% 91% 83% C
0 0 1.17 1.45 108.22% 2 909 11664 100%
1.23 0.90 8.34% 9.81%
Niagara-on-the-Lake Hydro Inc. 100%
100%
98.33%
99.99%
9 79% 80.9% C
0 0 0.95 0.98 112% 2 904 28047 100%
0.40 0.64 8.98% 7.80%
North Bay Hydro Distribution Limited 100%
100%
80.09%
91.71%
4 88% 87% C
0 0 0.68 1.13 67% 3 864 35368 1.31 1.06 8.34% 11.05%
Northern Ontario Wires Inc. 100%
100%
100%
99.96%
100% 88% 82.06% C
0 0 2.19 8.06 Excellent 1 847 13645 1.21 0.90 8.78% 4.44%
Oakville Hydro Electricity Distribution Inc. 96%
99.62%
79.21%
99.67%
94.5% 91% 84% C
0 0 0.63 0.23 On Track 3 871 32686 100%
1.10 0.71 9.36% 9.90%
Orangeville Hydro Limited 99.24%
99.24%
99.43%
99.79%
99.67% 76% 83.7% C
0 0 0.24 0.29 110% 1 661 38970 1.03 1.18 9.36% 8.25%
Oshawa PUC Networks Inc. 99.77%
100%
95.98%
99.95%
175 89.2% 82% C
0 0 0.80 0.79 118.5% 2 724 18514 1.21 1.37 8.34% 9.50%
Ottawa River Power Corporation 100%
100%
97.24%
99.79%
97% 79% 84.2% C
0 0 1.09 1.49 In Progress 1 668 15370 1.37 0.70 8.66% 3.84%
PUC Distribution Inc. 100%
100%
74.79%
99.96%
99.75% 85% 84% C
1 0.135 1.92 2.06 23% 3 980 45088 0.86 2.33 9.36% 7.96%
Renfrew Hydro Inc. 98.67%
100%
97.59%
99.95%
100% 85% 86.5% C
0 0 0.13 0.28 62.5% 3 734 39841 1.22 0.97 8.78% 5.75%
Rideau St. Lawrence Distribution Inc. 100%
100%
76.29%
99.47%
99.9% B 84.3% C
0 0 0.44 1.77 116% 2 720 38600 0.73 0.81 8.66% 4.88%
Sioux Lookout Hydro Inc. 100%
100%
100%
99.99%
A 79.22% 84% C
0 0 0.16 0.35 128% 1 920 3797 0.62 0.51 9.00% 11.45%
Synergy North Corporation 100%
100%
89.7%
99.93%
A+ A 87% C
0 0 1.73 1.15 N/A 3 829 37275 100%
1.60 0.86 8.85% 4.74%
Tillsonburg Hydro Inc. 100%
98.6%
99.29%
99.85%
96.9% Satisfied 86% C
0 0 0.26 0.21 In-progress 2 762 43880 1.66 0.63 8.98% 3.52%
Toronto Hydro-Electric System Limited 99.91%
99.94%
77.84%
99.2%
92% 94% 64% C
43 1.475 1.24 0.79 81% 5 1525 41267 98.44%
1.07 1.19 8.52% 6.80%
Wasaga Distribution Inc. 100%
100%
99.66%
99.99%
99.9% 81% 84.1% C
0 0 0.73 0.66 Completed 1 579 29265 1.34 0.67 9.19% 8.20%
Welland Hydro-Electric System Corp. 95.53%
94.88%
76.33%
99.97%
99.7% 98% 83% C
0 0 1.08 1.33 Completed 1 561 29198 1.41 0.92 8.78% 12.97%
Wellington North Power Inc. 100%
97.4%
99.38%
99.57%
99.52% 79% 84.1% C
0 0 0.10 0.10 87% 3 1006 18238 100%
1.06 1.08 8.34% 10.32%
Westario Power Inc. 100%
99.89%
87.42%
99.54%
99.01% 93% 84% C
0 0 0.56 1.82 Completed 2 717 29292 100%
1.22 0.77 9.00% 11.24%