| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 100% | 100% | 78.32% | 99.95% | 99.1% | 90% | 82% | C | 0 | 0 | 2.28 | 5.28 | Completed | 5 | 2804 | 16501 | 0.20 | 1.39 | 8.52% | 10.54% | ||
| 2022 | 98.64% | 100% | 85.46% | 99.92% | 99.99% | 97% | 82% | C | 0 | 0 | 2.08 | 4.43 | Completed | 5 | 2479 | 14501 | 100 | 0.26 | 1.44 | 8.52% | 10.53% | |
| 2021 | 100% | 100% | 88.36% | 99.82% | 99.95% | 93% | 83% | C | 0 | 0 | 1.77 | 3.61 | Completed | 5 | 2338 | 13025 | 0.43 | 1.32 | 8.52% | 9.38% | ||
| 2020 | 100% | 100% | 84.84% | 99.87% | 99.93% | 94% | 83% | C | 0 | 0 | 2.93 | 6.79 | Completed | 5 | 2212 | 12203 | 0.77 | 1.30 | 8.52% | 9.25% | ||
| 2019 | 97.1% | 100% | 81.61% | 100% | 99.96% | 95% | 83% | C | 0 | 0 | 3.39 | 7.33 | Completed | 5 | 2235 | 12107 | 0.69 | 1.36 | 9.30% | 8.44% | ||