| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 99.22% | 100% | 90.69% | 99.98% | 99.99% | 80.2% | 91% | C | 0 | 0 | 0.95 | 1.03 | Completed | 3 | 861 | 26424 | 100 | 1.02 | 0.71 | 9.36% | 10.29% | |
| 2022 | 90.27% | 99.03% | 88.21% | 99.96% | 99.94% | 80.2% | 88% | C | 0 | 0 | 1.45 | 1.46 | Near Budget | 3 | 779 | 24402 | 100 | 0.77 | 0.67 | 8.98% | 7.69% | |
| 2021 | 93.92% | 99.41% | 86.26% | 99.99% | 99.93% | 77.8% | 88% | C | 0 | 0 | 1.59 | 1.86 | Near Budget | 3 | 714 | 21932 | 100 | 0.94 | 0.60 | 8.98% | 9.39% | |
| 2020 | 100% | 100% | 82.67% | 99.98% | 99.99% | 77.8% | 87% | C | 0 | 0 | 2.02 | 1.95 | Near Budget | 3 | 710 | 21695 | 100% | 1.09 | 0.72 | 8.98% | 10.80% | |
| 2019 | 99.77% | 100% | 87.4% | 100% | 99.99% | 74.4% | 87% | C | 0 | 0 | 1.87 | 1.88 | At Budget | 3 | 734 | 34871 | 100% | 1.13 | 0.69 | 8.98% | 10.93% | |