| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 95.8% | 100% | 83.84% | 99.95% | 99.54% | 89% | 82% | C | 0 | 0 | 2.62 | 2.25 | Completed | 4 | 1134 | 21458 | 0.21 | 2.35 | 8.66% | 7.90% | ||
| 2022 | 96.03% | 98.61% | 79.2% | 99.93% | 99.77% | 94% | 82% | C | 1 | 0.655 | 1.67 | 1.95 | Completed | 4 | 968 | 19189 | 100 | 0.23 | 2.55 | 8.66% | 8.47% | |
| 2021 | 91.76% | 100% | 81.11% | 99.83% | 99.30% | 95% | 83% | C | 0 | 0 | 1.78 | 2.50 | Completed | 4 | 905 | 17810 | 0.24 | 2.69 | 8.78% | 3.47% | ||
| 2020 | 94.91% | 100% | 79.79% | 99.95% | 99.92% | 92% | 83% | C | 0 | 0 | 2.19 | 2.73 | Completed | 4 | 868 | 16581 | 0.34 | 2.80 | 8.78% | 5.00% | ||
| 2019 | 93.27% | 100% | 79.73% | 100% | 99.94% | 91% | 83% | C | 1 | 0.963 | 2.00 | 3.01 | Completed | 4 | 893 | 16421 | 0.28 | 2.92 | 8.78% | 5.84% | ||