| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 95.76% | 99.18% | 93.49% | 99.69% | 99.66% | 76% | 83.9% | C | 0 | 0 | 0.38 | 1.31 | 100.7% | 3 | 813 | 44313 | 100 | 0.52 | 0.83 | 9.00% | 9.32% | |
| 2022 | 97.05% | 100% | 92.54% | 99.62% | 99.43% | 76% | 84.4% | C | 0 | 0 | 0.47 | 0.93 | 95.1% | 3 | 720 | 38366 | 100 | 0.65 | 0.80 | 9.00% | 9.72% | |
| 2021 | 95.84% | 99.06% | 95.02% | 99.85% | 99.26% | 77% | 84.4% | C | 1 | 0.226 | 0.87 | 2.17 | 104.5% | 3 | 676 | 35797 | 0.73 | 0.86 | 9.00% | 9.06% | ||
| 2020 | 98.59% | 100% | 95.92% | 99.75% | 99.58% | 77% | 85.1% | C | 1 | 0.229 | 0.29 | 0.78 | 106.8% | 3 | 680 | 36142 | 100% | 0.67 | 0.90 | 9.00% | 8.35% | |
| 2019 | 97.6% | 100% | 96.52% | 98% | 99.85% | 77.1% | 85.1% | C | 0 | 0 | 0.56 | 0.94 | 108% | 3 | 691 | 36992 | 100% | 0.76 | 1.00 | 9.00% | 12.05% | |