| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 98.57% | 99.12% | 72.35% | 99.87% | 88.97% | 90% | 89% | C | 0 | 0 | 0.97 | 1.37 | 116.67% | 3 | 794 | 34985 | 100 | 0.83 | 1.46 | 9.43% | 5.15% | |
| 2022 | 96.94% | 98.01% | 76.06% | 9982% | 91.70% | 90% | 87% | C | 2 | 0.51 | 1.19 | 1.71 | 92.48% | 3 | 704 | 31028 | 100 | 0.33 | 1.33 | 9.43% | 4.86% | |
| 2021 | 95.97% | 99.96% | 75.99% | 99.75% | 93.00% | 97% | 87% | C | 0 | 0 | 1.12 | 1.17 | 94.00% | 3 | 652 | 28531 | 100 | 1.46 | 1.18 | 9.43% | 6.87% | |
| 2020 | 93.74% | 98.8% | 61.89% | 99.6% | 89.3% | 97% | 84% | C | 0 | 0 | 1.01 | 1.37 | 76.81% | 3 | 630 | 27593 | 66.67% | 100 | 1.29 | 1.07 | 9.43% | 6.80% |
| 2019 | 96.4% | 99.74% | 76.01% | 100% | 88.60% | 95% | 84% | C | 0 | 0 | 1.05 | 1.34 | 104.00% | 3 | 648 | 28396 | 100 | 1.04 | 0.91 | 9.43% | 4.32% | |