| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 97.48% | 99.96% | 83.75% | 99.95% | 75% | 94% | 79% | C | 0 | 0 | 0.93 | 1.31 | 61.9% | 1 | 713 | 13731 | 100 | 1.08 | 1.39 | 9.19% | 8.79% | |
| 2022 | 98.55% | 100% | 68.42% | 99.91% | 81% | 93% | 78% | C | 1 | 0.311 | 1.18 | 1.76 | 40.6% | 1 | 627 | 11977 | 100 | 1.08 | 1.25 | 9.19% | 7.85% | |
| 2021 | 97.6% | 99.71% | 81.26% | 99.91% | 85% | 92% | 78% | C | 1 | 0.329 | 1.02 | 1.09 | 20.2% | 1 | 558 | 10670 | 100 | 1.06 | 1.24 | 9.19% | 9.29% | |
| 2020 | 96.91% | 99.83% | 79.11% | 99.81% | 74% | 93% | 81% | C | 4 | 1.297 | 1.18 | 1.47 | 112.4% | 2 | 553 | 11008 | 100 | 1.23 | 1.30 | 9.19% | 8.23% | |
| 2019 | 98.04% | 99.53% | 65.61% | 100% | 79% | 94% | 81% | C | 1 | 0.805 | 1.02 | 1.73 | 85.6% | 2 | 566 | 10982 | 100% | 100 | 1.41 | 1.20 | 9.19% | 10.58% |