| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 91.02% | 97.06% | 81.05% | 99.9% | 99.4% | 87% | 85% | C | 0 | 0 | 1.07 | 2.48 | 99.84% | 1 | 714 | 13231 | 100 | 1.03 | 1.21 | 9.00% | 4.50% | |
| 2022 | 91.45% | 98.68% | 80.94% | 99.95% | 99.6% | 86% | 85% | C | 0 | 0 | 0.84 | 1.82 | 97.65% | 1 | 625 | 12005 | 100 | 0.86 | 1.27 | 9.00% | 6.09% | |
| 2021 | 90.84% | 93.15% | 76.62% | 99.95% | 99.08% | 86% | 85% | C | 0 | 0 | 0.89 | 2.02 | 76.13% | 2 | 564 | 10789 | 0.76 | 1.25 | 9.00% | 6.79% | ||
| 2020 | 93.27% | 94.46% | 65.17% | 99.92% | 99.15% | 86% | 83% | C | 0 | 0 | 0.95 | 1.23 | 57% | 2 | 577 | 10979 | 100% | 0.72 | 1.32 | 9.00% | 6.14% | |
| 2019 | 94.78% | 93.15% | 82.62% | 100% | 98.99% | 83% | 83% | C | 0 | 0 | 0.84 | 1.27 | 37.5% | 2 | 580 | 10907 | 100 | 0.57 | 1.31 | 9.00% | 7.30% | |