| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 93.26% | 97.7% | 96.94% | 99.97% | 100% | 93% | 77% | C | 0 | 0 | 0.81 | 1.09 | 106% | 3 | 760 | 58354 | 100 | 0.53 | 0.99 | 9.30% | 8.62% | |
| 2022 | 95.92% | 97.7% | 90.42% | 99.97% | 99.99% | 93% | 77% | C | 0 | 0 | 0.77 | 0.81 | 95% | 3 | 674 | 52180 | 100 | 0.46 | 0.97 | 9.30% | 9.25% | |
| 2021 | 97.89% | 98.88% | 91.71% | 99.98% | 100% | 91% | 77% | C | 0 | 0 | 1.63 | 1.95 | 105% | 3 | 614 | 50551 | 100% | 100 | 0.51 | 0.99 | 9.30% | 9.93% |
| 2020 | 95.31% | 97.69% | 98.86% | 99.96% | 99.93% | 91% | 80% | C | 0 | 0 | 1.00 | 1.27 | 92% | 3 | 629 | 51767 | 100% | 0.54 | 1.04 | 9.30% | 8.89% | |
| 2019 | 96.99% | 98.5% | 88.45% | 100% | 99.99% | 97% | 81% | C | 1 | 0.383 | 1.78 | 1.79 | 112% | 3 | 650 | 53219 | 100% | 0.53 | 1.11 | 9.30% | 9.10% | |