| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 88.28% | 100% | 69.18% | 99.97% | 99.9% | A | 84% | C | 0 | 0 | 1.97 | 1.11 | 83.7% | 2 | 754 | 40626 | 100 | 1.05 | 0.57 | 8.86% | 11.20% | |
| 2022 | 95.62% | 99.87% | 75.57% | 99.98% | 87.8% | A | 84% | C | 1 | 0.473 | 1.43 | 0.92 | 75.1% | 2 | 676 | 35302 | 100 | 1.21 | 0.61 | 8.86% | 9.60% | |
| 2021 | 0.97% | 1% | 0.85% | 99.98% | 92.62% | A | 84% | C | 0 | 0 | 1.27 | 0.72 | 83.99% | 2 | 640 | 33097 | 1% | 1 | 1.42 | 1.14 | 8.92% | 0.08% |
| 2020 | 0.98% | 1% | 0.85% | 99.95% | 90.77% | A | 83.5% | C | 3 | 1.472 | 1.29 | 0.54 | 86.42% | 2 | 626 | 32769 | 1% | 1.58 | 1.22 | 8.92% | 0.07% | |
| 2019 | 0.98% | 1% | 0.79% | 99.97% | 90.80% | A | 83.5% | C | 0 | 0 | 1.37 | 0.81 | 96.23% | 2 | 626 | 32779 | 0.8% | 1 | 0.83 | 1.02 | 8.92% | 0.09% |