| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 99.3% | 99.81% | 71.16% | 99.95% | 93.12% | 92.83% | 89% | C | 0 | 0 | 1.49 | 1.49 | 79.31% | 3 | 805 | 15170 | 100 | 1.27 | 1.09 | 8.52% | 8.24% | |
| 2022 | 99.49% | 100% | 71.07% | 99.94% | 84.86% | 94.60% | 85% | C | 0 | 0 | 1.62 | 1.15 | 74.86% | 3 | 721 | 13572 | 100 | 1.33 | 1.13 | 8.52% | 10.52% | |
| 2021 | 98.95% | 100% | 64.22% | 99.97% | 87.86% | 93.60% | 85% | C | 0 | 0 | 1.16 | 1.11 | 90.44% | 3 | 679 | 31877 | 100 | 1.30 | 1.19 | 8.52% | 9.62% | |
| 2020 | 99.63% | 100% | 67.38% | 99.95% | 87.6% | 89% | 83% | C | 0 | 0 | 0.99 | 1.48 | 110% | 3 | 670 | 31590 | 100% | 100 | 1.13 | 1.22 | 8.52% | 2.04% |
| 2019 | 99.38% | 99.78% | 71.26% | 100% | 82.69% | 88% | 83% | C | 0 | 0 | 1.03 | 1.89 | 84.72% | 3 | 679 | 31938 | 100 | 1.48 | 1.76 | 8.98% | 8.62% | |