| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 100% | 100% | 97.53% | 99.74% | 95.22% | 99.4% | 92% | C | 0 | 0 | 0.23 | 0.01 | 100% | 2 | 698 | 42450 | 100 | 0.90 | 0.00 | 8.52% | -11.09% | |
| 2022 | 90% | 100% | 93.06% | 99.55% | 95.22% | 94.40% | 79.64% | C | 0 | 0 | 0.09 | 0.01 | 100% | 2 | 664 | 40073 | 1.00 | 0.03 | 8.52% | -5.46% | ||
| 2021 | 100% | 100% | 99.88% | 99.59% | 94.34% | 90.51% | 79.64% | C | 0 | 0 | 0.02 | 0.02 | 100% | 2 | 604 | 36337 | 1.29 | 0.02 | 8.52% | 0.10% | ||
| 2020 | 100% | 100% | 100% | 99.91% | 94.34% | 90.51% | 75.25% | C | 0 | 0 | 0.09 | 0.04 | 100% | 2 | 575 | 34879 | 1.22 | 0.03 | 8.52% | 5.77% | ||
| 2019 | 100% | 100% | 99.74% | 100% | 95.82% | 91% | 75.25% | NI | 0 | 0 | 1.10 | 0.02 | 20% | 2 | 530 | 31368 | 1.22 | 0.00 | 9.12% | 11.53% | ||