| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 100% | 95.32% | 86.99% | 99.88% | 85.65% | 91% | 72% | C | 0 | 0 | 0.63 | 1.03 | 75% | 4 | 935 | 54210 | 100 | 0.94 | 1.94 | 8.34% | 6.15% | |
| 2022 | 100% | 99.43% | 76.81% | 99.84% | 86.03% | 93.00% | 72% | C | 1 | 0.167 | 0.69 | 1.02 | 90.00% | 4 | 811 | 46747 | 100 | 0.90 | 1.99 | 8.34% | 6.94% | |
| 2021 | 100% | 98.86% | 83.14% | 99.88% | 89.04% | 95.00% | 72% | C | 0 | 0 | 0.62 | 0.83 | 92.00% | 4 | 719 | 42365 | 100% | 100 | 1.00 | 1.92 | 8.34% | 8.49% |
| 2020 | 100% | 99.56% | 74.6% | 99.88% | 89.88% | 95% | 72% | C | 1 | 0.171 | 0.72 | 0.83 | 89% | 4 | 714 | 41819 | 100% | 100 | 0.81 | 1.98 | 8.98% | 7.24% |
| 2019 | 100% | 99.59% | 86.15% | 100% | 89.32% | 94.00% | 72% | C | 0 | 0 | 0.75 | 0.77 | 84.69% | 4 | 733 | 42694 | 87.5% | 100 | 1.14 | 1.90 | 8.98% | 8.82% |