| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 100% | 100% | 93.38% | 99.92% | 99.93% | 75% | 82.6% | C | 0 | 0 | 0.66 | 1.30 | In Progress | 2 | 893 | 33833 | 0.72 | 1.33 | 8.98% | 11.02% | ||
| 2022 | 100% | 100% | 90.21% | 99.64% | 99.96% | 77% | 82.6% | C | 0 | 0 | 1.30 | 3.84 | In Progress | 2 | 795 | 29642 | 1.31 | 1.15 | 8.98% | 11.82% | ||
| 2021 | 100% | 100% | 90.81% | 99.92% | 99.96% | 77% | 82.4% | C | 0 | 0 | 1.48 | 2.62 | In Progress | 2 | 715 | 27856 | 0.92 | 1.14 | 8.98% | 12.06% | ||
| 2020 | 100% | 100% | 89.9% | 99.92% | 99.97% | 77% | 82.4% | C | 0 | 0 | 1.40 | 5.79 | In Progress | 2 | 718 | 28361 | 1.58 | 1.24 | 8.98% | 6.07% | ||
| 2019 | 100% | 100% | 89.61% | 100% | 99.97% | 75.5% | 83.8% | C | 0 | 0 | 0.66 | 1.29 | In Progress | 2 | 730 | 28074 | 100% | 1.69 | 1.18 | 8.98% | 11.51% | |