| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 98.01% | 100% | 74.84% | 99.85% | 99.43% | A | 83% | C | 7 | 2.258 | 0.96 | 0.76 | Above Budget | 3 | 702 | 37717 | 1.52 | 1.04 | 8.66% | 7.05% | ||
| 2022 | 99.27% | 100% | 69.81% | 99.88% | 99.72% | A | 83% | C | 0 | 0 | 0.95 | 0.63 | Above Budget | 3 | 626 | 33533 | 1.47 | 0.93 | 8.66% | 6.39% | ||
| 2021 | 99.15% | 100% | 68.27% | 99.82% | 99.52% | A | 84% | C | 1 | 0.326 | 0.85 | 0.83 | Below Budget | 3 | 577 | 30797 | 0.55 | 1.04 | 8.78% | 6.96% | ||
| 2020 | 98.86% | 100% | 73.41% | 99.82% | 99.5% | A | 84% | C | 3 | 0.98 | 1.05 | 0.86 | Below Budget | 3 | 563 | 29714 | 100% | 100 | 1.90 | 1.13 | 8.78% | 7.90% |
| 2019 | 99.32% | 100% | 76.79% | 100% | 99.9% | A | 84% | C | 3 | 0.989 | 1.14 | 0.80 | Below Budget | 3 | 568 | 29822 | 100% | 100 | 1.36 | 0.88 | 8.78% | 8.82% |