| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 90.98% | 100% | 88.11% | 99.97% | 98.48% | 91% | 83% | C | 0 | 0 | 1.17 | 1.45 | 108.22% | 2 | 909 | 11664 | 100 | 1.23 | 0.90 | 8.34% | 9.81% | |
| 2022 | 82.24% | 100% | 84.71% | 99.87% | 98.67% | 95% | 83% | C | 0 | 0 | 1.33 | 1.89 | 85.52% | 3 | 812 | 10327 | 100 | 2.06 | 0.96 | 8.34% | 8.83% | |
| 2021 | 91.39% | 100% | 86.64% | 98.82% | 99.35% | 95% | 83% | C | 0 | 0 | 1.80 | 1.99 | 105.06% | 3 | 750 | 9522 | 100 | 2.39 | 1.01 | 8.34% | 7.49% | |
| 2020 | 85.94% | 100% | 82.84% | 99.06% | 97.93% | 95% | 82% | C | 1 | 0.311 | 2.01 | 2.15 | 103.99% | 3 | 758 | 13139 | 100% | 100 | 2.00 | 0.94 | 9.30% | 4.74% |
| 2019 | 93.57% | 99.5% | 84.67% | 99% | 97% | 95% | 82% | C | 2 | 0.988 | 1.63 | 2.03 | 88.79% | 3 | 786 | 13712 | 83.33% | 100 | 2.26 | 0.99 | 9.30% | 4.73% |