| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 96% | 99.62% | 79.21% | 99.67% | 94.5% | 91% | 84% | C | 0 | 0 | 0.63 | 0.23 | On Track | 3 | 871 | 32686 | 100 | 1.10 | 0.71 | 9.36% | 9.90% | |
| 2022 | 89.92% | 100% | 82.6% | 99.96% | 91.2% | 93% | 84% | C | 0 | 0 | 0.74 | 0.36 | On Track | 3 | 775 | 29104 | 100 | 1.06 | 0.80 | 9.36% | 9.17% | |
| 2021 | 89.8% | 100% | 79.15% | 99.89% | 94.2% | 94% | 84% | C | 0 | 0 | 1.20 | 0.84 | On Track | 3 | 710 | 26506 | 100% | 100 | 1.22 | 0.84 | 9.36% | 9.22% |
| 2020 | 83.1% | 100% | 79.34% | 99.54% | 95.6% | 95% | 82% | C | 0 | 0 | 0.85 | 0.61 | On Track | 3 | 712 | 26342 | 100% | 100 | 1.23 | 0.88 | 9.36% | 8.42% |
| 2019 | 94.72% | 100% | 85.9% | 100% | 96.3% | 94% | 82% | C | 1 | 0.522 | 1.19 | 0.74 | Above Target | 3 | 736 | 28134 | 1.25 | 0.92 | 9.36% | 9.31% | ||