| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 99.77% | 100% | 95.98% | 99.95% | 175 | 89.2% | 82% | C | 0 | 0 | 0.80 | 0.79 | 118.5% | 2 | 724 | 18514 | 1.21 | 1.37 | 8.34% | 9.50% | ||
| 2022 | 98.86% | 100% | 96.47% | 99.93% | 173 | 92.5% | 82% | C | 0 | 0 | 1.04 | 1.46 | 96.5% | 2 | 638 | 16183 | 1.18 | 1.33 | 8.34% | 8.96% | ||
| 2021 | 100% | 100% | 96.7% | 99.9% | 103 | 95.5% | 82% | C | 0 | 0 | 0.70 | 0.57 | 95.6% | 2 | 591 | 35852 | 1.56 | 1.41 | 8.34% | 7.98% | ||
| 2020 | 100% | 100% | 92.03% | 99.91% | 68 | 94.04% | 83% | C | 0 | 0 | 1.50 | 1.46 | 98.3% | 2 | 578 | 34172 | 1.33 | 1.32 | 9.00% | 5.33% | ||
| 2019 | 100% | 100% | 94.13% | 100% | 238 | 95% | 83% | C | 0 | 0 | 1.09 | 0.98 | 99% | 2 | 598 | 35041 | 100% | 1.25 | 1.15 | 9.00% | 9.14% | |