| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 98.67% | 100% | 97.59% | 99.95% | 100% | 85% | 86.5% | C | 0 | 0 | 0.13 | 0.28 | 62.5% | 3 | 734 | 39841 | 1.22 | 0.97 | 8.78% | 5.75% | ||
| 2022 | 100% | 100% | 95.52% | 99.98% | 100% | 85% | 85.3% | C | 0 | 0 | 0.15 | 0.32 | 62.5% | 3 | 640 | 34622 | 1.07 | 0.65 | 8.78% | 8.49% | ||
| 2021 | 100% | 100% | 97.76% | 99.35% | 99.97% | 86% | 85.3% | C | 0 | 0 | 0.16 | 0.38 | 62.5% | 3 | 621 | 33455 | 1.19 | 0.69 | 8.78% | 5.28% | ||
| 2020 | 100% | 99.48% | 98.26% | 99.9% | 99.91% | 86% | 82.3% | C | 0 | 0 | 0.38 | 0.58 | 58.3% | 3 | 603 | 32337 | 1.11 | 0.71 | 8.78% | 7.81% | ||
| 2019 | 100% | 100% | 98.78% | 100% | 99.89% | 86.2% | 82.3% | C | 0 | 0 | 0.23 | 0.46 | 45.8% | 3 | 607 | 32412 | 1.09 | 0.74 | 8.78% | 8.90% | ||