| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 95.53% | 94.88% | 76.33% | 99.97% | 99.7% | 98% | 83% | C | 0 | 0 | 1.08 | 1.33 | Completed | 1 | 561 | 29198 | 1.41 | 0.92 | 8.78% | 12.97% | ||
| 2022 | 99.61% | 93.99% | 77.88% | 99.88% | 99.81% | 98% | 83% | C | 2 | 0.402 | 1.14 | 1.13 | Completed | 1 | 518 | 26144 | 1.32 | 0.86 | 8.78% | 11.71% | ||
| 2021 | 99.68% | 97.88% | 83.07% | 99.91% | 99.89% | 96% | 83% | C | 0 | 0 | 1.35 | 1.52 | Completed | 1 | 494 | 24455 | 1.58 | 0.91 | 8.78% | 10.72% | ||
| 2020 | 94.52% | 98.28% | 86.15% | 99.99% | 77% | 96% | 83% | C | 0 | 0 | 2.02 | 2.36 | Completed | 1 | 494 | 24038 | 1.73 | 0.97 | 8.78% | 9.36% | ||
| 2019 | 94.82% | 93.16% | 88.9% | 100% | 80% | 96% | 83% | C | 0 | 0 | 2.41 | 1.71 | Completed | 2 | 512 | 24714 | 1.44 | 0.83 | 8.78% | 10.44% | ||