| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 100% | 97.4% | 99.38% | 99.57% | 99.52% | 79% | 84.1% | C | 0 | 0 | 0.10 | 0.10 | 87% | 3 | 1006 | 18238 | 100 | 1.06 | 1.08 | 8.34% | 10.32% | |
| 2022 | 100% | 98.84% | 97.81% | 99.82% | 99.85% | 79% | 84.7% | C | 0 | 0 | 0.34 | 0.35 | 40% | 3 | 863 | 15820 | 100 | 0.77 | 1.06 | 8.34% | 12.01% | |
| 2021 | 100% | 99.56% | 90.26% | 99.52% | 99.70% | 80% | 84.7% | C | 0 | 0 | 0.17 | 0.23 | 22% | 3 | 831 | 15101 | 100 | 0.77 | 1.24 | 8.34% | 11.18% | |
| 2020 | 96.88% | 99.49% | 86.33% | 99.47% | 99.81% | 80% | 83.5% | C | 0 | 0 | 0.34 | 0.51 | 97% | 3 | 849 | 15607 | 0.81 | 1.56 | 9.19% | 5.33% | ||
| 2019 | 100% | 98.11% | 99% | 99% | 99.85% | 81.1% | 83.5% | C | 0 | 0 | 0.20 | 0.24 | 79.8% | 3 | 847 | 15594 | 0.96 | 1.44 | 9.19% | 6.47% | ||