| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 100% | 99.89% | 87.42% | 99.54% | 99.01% | 93% | 84% | C | 0 | 0 | 0.56 | 1.82 | Completed | 2 | 717 | 29292 | 100 | 1.22 | 0.77 | 9.00% | 11.24% | |
| 2022 | 100% | 99.89% | 86.03% | 99.81% | 99.01% | 94% | 84% | C | 0 | 0 | 0.67 | 1.55 | Completed | 3 | 691 | 28680 | 100 | 0.80 | 0.78 | 9.00% | 5.09% | |
| 2021 | 96.24% | 99.52% | 88.45% | 99.78% | 98.83% | 94% | 84% | C | 0 | 0 | 0.73 | 1.79 | Completed | 3 | 610 | 25340 | 100 | 1.05 | 0.66 | 9.00% | 7.01% | |
| 2020 | 95.43% | 97.33% | 86.73% | 99.61% | 98.19% | 94% | 83% | C | 0 | 0 | 0.50 | 1.92 | Completed | 3 | 588 | 24427 | 100% | 100 | 1.26 | 0.70 | 9.00% | 8.77% |
| 2019 | 91.83% | 95.02% | 85.86% | 100% | 97.18% | 95% | 83% | C | 0 | 0 | 0.38 | 1.12 | Completed | 3 | 601 | 25517 | 100 | 1.27 | 0.65 | 9.00% | 10.99% | |