Assistance for Low-income Energy Customers
LEAP assisted
18,066
customers
13M
in emergency funding towards natural gas and electricity bills
OESP assisted on average
229,272
households a month
157M
in on-bill credits towards electricity bills over the year
Compliance & Enforcement
65
compliance reviews
32
inspections
26
enforcement actions leading to
$483K
in administrative penalties
Consumer Contacts with OEB
6,861
interactions
1,201
complaints about regulated entities
4,323
enquiries
Top issues
Low-income Energy Assistance Program (LEAP), targeted scams, utility billing rates, utility billing errors, Ontario Electricity Support Program (OESP)
Energy Bills
Electricity - average monthly residential bill
125
Natural gas - average monthly residential bill
118
Energy Utility Consumers
Electricity
5.41M
5.36M
residential and small business customers
Natural gas
3.85M
3.83M
residential and small business customers
Infrastructure
Electricity system
31.1B
in distribution system assets
2.5B
invested in the grid
2,600 km
new distribution wires and other facilities
49 km
transmission lines construction approved
Natural gas system
26.6B
in distribution system assets
278.2M
pipelines and related infrastructure construction
28.63 km
new and replacement pipeline construction approved
Intervenor Participation
4.7M
Provided to intervenor groups to fund their participation in 53 OEB proceedings and consultations, including consumer groups, manufacturers, farmers, landowners, and Indigenous communities.
Reviewing Rates
$2.4M
avoided rate increases from OEB review of 6 major electricity rate applications
3.19%
inflationary rate increases for 48 electricity utilities
89
rate-related decisions issued
264
total decisions
Archive
- Energy at a Glance - 2021-2022 (pdf)
- Energy at a Glance - 2020-2021 (pdf)
- Energy at a Glance - 2019-2020 (pdf)
- Energy at a Glance - 2018-2019 (pdf)