Providing Consumer Value
Energy Utility Consumers
Electricity
5.46M
5.41M
residential and small business customers
Natural gas
3.90M
3.88M
residential and small business customers
Sector Oversight
In the electricity sector:
57
Distributors
11
Transmitters
427
Generators
2
Agencies
148
Wholesalers
66
Retailers
27
Unit sub-meter providers
27
Electricity storage providers
In the natural gas sector:
2
Distributors
23
Marketers
Intervenor Participation
3.3
Provided to intervenor groups to fund their participation in 47 OEB proceedings and consultations, including consumer groups, manufacturers, farmers, landowners, and Indigenous communities.
Compliance & Enforcement
42
compliance reviews
35
inspections
18
enforcement actions leading to
$189K
in administrative penalties
Consumer Contacts with OEB
7,589
interactions
776
complaints about regulated entities
6,282
enquiries
Top issues
Low-income Energy Assistance Program (LEAP), targeted scams, billing errors, disconnection process, Ontario Electricity Support Program (OESP)
Assistance for Low-income Energy Customers
LEAP assisted
20,768
customers
8M
in emergency funding towards natural gas and electricity bills
OESP assisted on average
252,000
households a month
157M
in on-bill credits towards electricity bills over the year
Reliable and Sustainable Energy
Infrastructure
Electricity system
33B
in distribution system assets
3.1B
invested in the grid
1428 km
new distribution wires and other facilities
21 km
transmission lines construction approved
Natural gas system
28.6B
in distribution system assets
38.9M
pipelines and related infrastructure construction
45 km
new and replacement pipeline construction approved
Energy Bills
Electricity - average monthly residential bill
134
Natural gas - average monthly residential bill
105
Reviewing Rates
$6M
avoided rate increases from OEB review of 15 major electricity rate applications
1.51%
inflationary rate increases for 40 electricity distributors
83
rate-related decisions issued
288
total decisions
Archive
- Energy at a Glance - 2022-2023 (pdf)
- Energy at a Glance - 2021-2022 (pdf)
- Energy at a Glance - 2020-2021 (pdf)
- Energy at a Glance - 2019-2020 (pdf)
- Energy at a Glance - 2018-2019 (pdf)