Assistance for Low-income Energy Customers
LEAP assisted
16,464
customers
8M
in emergency funding towards natural gas and electricity bills
OESP assisted on average
230,672
households a month
157M
in on-bill credits towards electricity bills over the year
Compliance & Enforcement
42
compliance reviews
35
inspections
18
enforcement actions leading to
$189K
in administrative penalties
Consumer Contacts with OEB
6,952
interactions
895
complaints about regulated entities
5,453
enquiries
Top issues
Low-income Energy Assistance Program (LEAP), targeted scams, utility billing rates, utility billing errors, Ontario Electricity Support Program (OESP)
Energy Bills
Electricity - average monthly residential bill
140
Natural gas - average monthly residential bill
105
Energy Utility Consumers
Electricity
5.46M
5.41M
residential and small business customers
Natural gas
3.90M
3.88M
residential and small business customers
Infrastructure
Electricity system
33B
in distribution system assets
3.1B
invested in the grid
1,428 km
new distribution wires and other facilities
21 km
transmission lines construction approved
Natural gas system
26.6B
in distribution system assets
38.9M
pipelines and related infrastructure construction
45 km
new and replacement pipeline construction approved
Intervenor Participation
3.3M
Provided to intervenor groups to fund their participation in 47 OEB proceedings and consultations, including consumer groups, manufacturers, farmers, landowners, and Indigenous communities.
Reviewing Rates
$6M
avoided rate increases from OEB review of 7 major electricity rate applications
1.51%
inflationary rate increases for 46 electricity utilities
83
rate-related decisions issued
288
total decisions
Archive
- Energy at a Glance - 2022-2023 (pdf)
- Energy at a Glance - 2021-2022 (pdf)
- Energy at a Glance - 2020-2021 (pdf)
- Energy at a Glance - 2019-2020 (pdf)
- Energy at a Glance - 2018-2019 (pdf)