The OEB has launched a review of select customer service rules applicable to licensed electricity distributors, rate-regulated natural gas distributors and electricity unit sub-meter providers. This review will evaluate whether the current rules continue to provide effective consumer protection, support efficient utility operations and promote consistent customer service requirements across the electricity and natural gas sectors.

The OEB has published a new cost reporting dashboard as part of Item 7 of its 10-Point Action Plan. The dashboard leverages existing application cost data for electricity distribution cost of service applications and transmission revenue requirement applications and reports on applicant, intervenor and OEB adjudicative costs.

The OEB has posted the electricity distributors' 2026 stretch factor assignments for the 2027 Incentive Rate Mechanism (IRM) rate-setting process. The benchmarking details and assignments are published in the Pacific Economics Group (PEG) "Empirical Research in Support of Incentive Rate-Setting: 2025 Benchmarking Update" Report to the Ontario Energy Board.