The Ontario Energy Board (OEB) has published its Annual Compliance Report (Report) for fiscal year 2025/26. The Report highlights how we protect Ontario energy consumers by helping to ensure they receive fair treatment and reliable service. It also outlines the steps the OEB takes to address consumer concerns, monitor energy company performance and take action when problems are identified. Together, these efforts strengthen compliance across the energy sector, support fair treatment of consumers and reinforce confidence in Ontario's energy system.

The OEB has launched a review of select customer service rules applicable to licensed electricity distributors, rate-regulated natural gas distributors and electricity unit sub-meter providers. This review will evaluate whether the current rules continue to provide effective consumer protection, support efficient utility operations and promote consistent customer service requirements across the electricity and natural gas sectors.

The OEB has published a new cost reporting dashboard as part of Item 7 of its 10-Point Action Plan. The dashboard leverages existing application cost data for electricity distribution cost of service applications and transmission revenue requirement applications and reports on applicant, intervenor and OEB adjudicative costs.