Code of Conduct for Gas Marketers

Sets out the minimum standards under which a licensed gas marketer may market natural gas.

Sector
Natural Gas
Category
Industry Codes/Rules
Last revised
February 1, 2020
Latest version
Code of Conduct for Gas Marketers (pdf)

Amendments to the Code of Conduct for Gas Marketers

1. Amendments to introduce formal requirements for a Consumer Complaints Response Process for Energy Retailers. These amendments came into force on February 1, 2020 (EB-2016-0179, EB-2018-0335). More information | February 1, 2020 version (pdf)