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For residential and small business customers that buy their electricity from their utility, the new TOU prices set by the OEB for May 1, 2019 under the Regulated Price Plan (RPP) are shown in the table below. The table also shows the hours to which those prices apply. TOU price period Summer period...

Every year, licensed electricity distributors are banned from disconnecting their residential customers for non-payment during the winter, from November 15 to April 30. As the winter disconnection ban is set to lift, we are reminding customers that they are responsible for paying their energy bills...

The Ontario Energy Board (OEB) has issued new customer service rules to electricity and natural gas utilities and unit sub-meter providers (USMPs) to enhance protection of consumers throughout the province. “One of the top priorities at the OEB is protecting consumers,” said Brian Hewson, Vice...

The Ontario Energy Board (OEB) has launched an online survey to gather input from residential and small business consumers on these and other questions as part of Phase 2 of its review of customer service rules. The survey is now closed. What This Means For Ontario Energy Consumers The OEB is asking...

LEAP EFA provides a one-time grant towards electricity or natural gas bills arrears to qualified customers who are behind on their bill and have been disconnected or are at risk having their service shut off. It is for emergency situations. LEAP EFA is one of several ways that the OEB protects...

The way consumers use energy is evolving rapidly, and the sector needs to be able to support that. The OEB Innovation Sandbox is designed to help advance innovative projects related to electricity or natural gas service, whether they offer long-term efficiencies, cost savings, customer service...

The OEB is reviewing the Low-income Energy Assistance Program Emergency Financial Assistance, or LEAP EFA, and is encouraging consumers to have their say (the survey is now closed). LEAP EFA provides a one-time financial grant to eligible lower-income customers who face disconnection or have been...

Renfrew-area residents report receiving calls and door-to-door visits from people wanting to talk about the Ontario Electricity Support Program (OESP). Residents of the Halton Hills area report receiving calls from someone claiming to be from the “Ontario Rebate and Reward Association,” offering...

Customers should note that they are responsible to pay their bill on time. We know that this can be a struggle for some. If a customer is unable to pay a bill, the single most important thing to do is to stay in contact with the utility. And, to avoid a big bill at the end of the disconnection ban...

The tier threshold for residential customers that are paying tiered RPP prices is also changing. The RPP prices themselves are not changing. The table below shows the winter TOU hours that will begin to apply on November 1, 2018, together with the associated TOU prices. TOU price period Winter TOU...

Oshawa Power’s pilot project is one of several selected by the OEB to inform a redesign of the Regulated Price Plan (RPP), under which the OEB sets prices that apply to more than 90 per cent of the province’s electricity customers. The one-year pilot will test how customers respond to simpler price...

London Hydro’s pilot is one of several across Ontario selected by the OEB as it redesigns the Regulated Price Plan (RPP) under which it sets prices that apply to more than 90 per cent of the province’s electricity customers. “London Hydro’s pilot will help us evaluate the impact of options that give...

Callers make mention of “benefits” and “credits” offered through the program while, at the same time, requesting access into consumers’ homes. The OEB wants consumers to know that it does not engage in, and is not involved with, any type of telephone sales activity. In addition, the OESP application...

Many of the initiatives described in our Implementation Plan are a natural extension of work we have been doing since we adopted a new regulatory framework for the electricity distribution sector in 2012, which sharpened our focus on engaging consumers, improving local and regional planning, and...

LEAP serves as a one-time emergency grant for customers who are behind on their electricity or natural gas bills and face disconnection. The grant, which is paid directly to a utility, provides eligible customers with up to $500 in assistance for their electricity bills ($600 if their homes are...

The OEB is aware of reports that residents in the Village by the Arboretum in Guelph have been approached by people claiming to represent the OEB and trying to get information to sign them up for subsidies. The Guelph Police Service says the people were not wearing any company identification...

What does this mean for customers? The OEB’s Decision and Order bans electricity distributors from disconnecting or threatening to disconnect homes for non-payment from November 15 to April 30 every year, and requires that homes currently disconnected due to non-payment be reconnected without charge...