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The sales person produced an OESP application and promised the consumer savings if they filled it out. The OESP application includes personal information such as social insurance number, date of birth and electricity utility account information. Neither the OEB nor accredited OESP intake agencies...

The inspection focused on non-compliant disconnection notices sent to approximately 3,500 customers, 317 of whom had their electricity disconnected. Under the terms of the AVC, Elexicon will pay an administrative monetary penalty ($50,000), apply a credit to the bills of affected customers who were...

Electricity distributors are banned from disconnecting residential customers for non-payment from November 15 to April 30. Customers who are currently disconnected due to non-payment must be reconnected by November 15 and cannot be charged a reconnection fee. Electricity distributors may not install...

The total bill for a typical residential customer who uses 700 kWh per month will increase by about $1.99 or 1.8%, which is in line with the rate of inflation, as a result of the following changes: With changes in legislation, prices on the Electricity line are increasing so that they once again...