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LEAP serves as a one-time emergency grant for customers who are behind on their electricity or natural gas bills and face disconnection. The grant, which is paid directly to a utility, provides eligible customers with up to $500 in assistance for their electricity bills ($600 if their homes are...

The OEB is aware of reports that residents in the Village by the Arboretum in Guelph have been approached by people claiming to represent the OEB and trying to get information to sign them up for subsidies. The Guelph Police Service says the people were not wearing any company identification...

What does this mean for customers? The OEB’s Decision and Order bans electricity distributors from disconnecting or threatening to disconnect homes for non-payment from November 15 to April 30 every year, and requires that homes currently disconnected due to non-payment be reconnected without charge...

The table below shows the winter Regulated Price Plan (RPP) prices that will be in effect during each TOU period from November 1, 2017 to April 30, 2018. TOU price period Winter hours TOU prices effective July 1, 2017 through April 30, 2018 Off-Peak Weekdays from 7 p.m. – 7 a.m. All day weekends and...

The Ontario Energy Board (OEB) has launched an online survey to gather input from residential and small business consumers on these and other questions about customer service rules (the survey is now closed). “Whether you’re an electricity or natural gas customer, this is your opportunity to have...

The Ontario Energy Board (OEB) today announced a number of pilot projects that will explore different ways of giving residential customers greater choice in the price they pay for electricity at different times, and more tools to help them better understand and manage their electricity use. The OEB...

For residential and small business customers that buy their electricity from their utility, the OEB has set new lower Regulated Price Plan (RPP) electricity prices that build on the reduction in RPP prices that came into effect on May 1. With the new RPP prices that will start to apply on July 1...

This page is provided for archival and research purposes. Effective November 1, 2019, an expanded rebate (the Ontario Electricity Rebate) replaced the former government’s Fair Hydro Plan. Read about the Ontario Electricity Rebate on the Government of Ontario website. The Fair Hydro Act, 2017 came...

The OEB has received reports that consumers in the Greater Toronto Area have been approached by salespeople claiming to represent the OEB, offering energy conservation rebates on furnaces or water heaters and other financial incentives and saying that a home inspection was required. These claims are...

Staying Connected – Know Your Rights The OEB’s ban on winter disconnections will be lifted on May 1, 2017. There are a number of rules in place to protect consumers and help them stay connected. The OEB requires utilities to follow these rules. For example, customers must receive 10 days’ notice...

They might have even asked you to sign up for an energy contract on the spot. For some people, that can be an unnerving experience. But thanks to tough new rules under the revised Energy Consumer Protection Act, 2010 (ECPA), energy retailers – companies who sell energy by contract – can no longer...

Tough new rules to better protect households and small businesses in their dealings with energy retailers came into effect on January 1, 2017. Following a review of the Energy Consumer Protection Act, 2010, the Ontario Energy Board (OEB) recommended several new measures to strengthen consumer...

Toronto, ON – The Ontario Energy Board (OEB) announced today it is holding the line on the prices most Ontario households and small business customers pay for electricity. The decision means that commodity prices, shown in the electricity line of your bill as Time-of-Use (TOU) pricing, will remain...

Toronto –Today, the Ontario Energy Board is pleased to announce the appointment of Donald Dewees to the Market Surveillance Panel (MSP). Mr. Dewees is appointed a member of the Market Surveillance Panel effective October 1, 2016. He is a Professor Emeritus of Economics and of Law at the University...

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Toronto, ON – Rosemarie Leclair, Chair and Chief Executive Officer of the Ontario Energy Board (OEB) announced today that Christine Long has been appointed as the OEB’s second Vice-Chair. As well, Allison Duff has been appointed as a full-time Board member and Cathy Spoel’s term as a part-time Board...

Toronto, ON – The Ontario Energy Board (OEB) is alerting Ontarians to a possible telephone scam. The OEB has received reports that individuals, claiming to be affiliated with the Ontario Electricity Support Program (OESP), were calling to request access into consumers’ homes. In two incidents last...

Toronto, ON – The Ontario Energy Board (OEB) will be releasing the decision regarding Toronto Hydro’s 2015-2019 rate application at approximately 4 p.m. today. The OEB is making advance copies available for confidential review by parties in a lock-up prior to its public release. The lock-up starts...

Toronto, ON – The new Ontario Electricity Support Program is now accepting applications and will help make electricity more affordable for low-income families. The OESP was developed by the Ontario Energy Board and is designed to lower electricity bills through an on-bill credit. Starting January 1...

Toronto, ON - The Ontario Energy Board (OEB) today released "Giving Ontarians a Voice on Energy East,” a report on its consultation and review of the proposed Energy East Pipeline. At the request of the Minister of Energy, the OEB led an open and impartial review of the potential benefits and...

Toronto, ON - Today, the OEB released its report "Consumers Come First: A Report of the Ontario Energy Board on the Effectiveness of the Energy Consumer Protection Act, 2010.” The report was prepared at the request of the Minister of Energy, and sets out the OEB’s assessment of how well the Energy...

Toronto, ON - Today, the Ontario Energy Board (OEB) announced new time-of-use (TOU) electricity prices for households and small businesses starting May 1. The price is increasing by approximately $5.71 per month on the “Electricity” line, and about 4.6% on the total bill, for a household that...