Search

Content types

Keywords

Date

Filters
About 6989 results
SA_Greater Sudbury Hydro Inc..pdf
Documents
Posted on
December 16, 2016
Greater Sudbury Hydro Inc. Electricity Distribution Licence ED-2002-0559 7 SCHEDULE 1 DEFINITION OF DISTRIBUTION SERVICE AREA This Schedule specifies the area in which the Licensee is authorized to distribute and sell electricity in accordance with paragraph 8.1 of this Licence. 1. The City of Sudbu...

EB-2016-0362 - Decision

Major Decisions
Date Issued
Sector
Electricity

The OEB has issued a Decision and Order setting regulatory charges effective January 1, 2017, including the charge for the Ontario Electricity Support Program.

EB-2016-0245 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB has issued its Decision and Rate Order on Union Gas Limited's application for natural gas distribution, transmission and storage rates effective January 1, 2017.

rates and your bill

Bill calculator

Pages
Use our bill calculators to help you: Compare electricity price plans Compare your current electricity or natural gas bill with a contract offered by an energy retailer Compare electricity price plans Residential and small business customers can choose their electricity price plan. Find out more...
Rates and your bill

Bill assistance programs

Pages
Support programs are available for customers who need assistance with their bill payments. You need to meet certain criteria to qualify for these programs: Ontario Electricity Support Program (OESP) This program provides ongoing support through a monthly credit applied directly on qualified...

Managing costs with Time-of-Use rates

Pages
Understanding how Time-of-Use (TOU) rates work is a first step towards helping to manage your electricity costs. Did you know that with Time-of-Use rates it’s cheaper to plug in your computer at 9 p.m. than at 9 a.m.? Or that you’ll pay less for electricity by using your electric lawnmower on the...
Consumer protection

Energy contracts

Pages
Has an energy retailer ever approached you at your home? Before you enter into an energy contract for your electricity or natural gas, be sure to do your homework. Compare prices, and read and understand what you are agreeing to. This page has important information to help you understand energy...

Careers

Pages
COME AND WORK WITH ONE OF GREATER TORONTO’S BEST EMPLOYERS The Ontario Energy Board is proud to be recognized as one of Greater Toronto’s Top Employers for 2025 three years running. We are passionate about the energy sector and motivated to enable innovation. We are committed to the economic and...

Investigations and reviews

Pages
Investigations The Market Surveillance Panel (MSP) is empowered under the Electricity Act, 1998, to conduct investigations into any activity related to the IESO-administered markets or the conduct of a market participant. The framework for these investigations is set out in Articles 5 and 7 of OEB...

Panel reports

Pages
The Market Surveillance Panel (MSP) prepares semi-annual monitoring reports on the IESO-administered markets. Recent reports: Market Surveillance Panel State of the Market Report 2023 (pdf) (released September 5, 2024) Executive Summary (September 2024) Cover Letter from the Market Surveillance...

Scorecard filing for utilities

Pages
The documents below are for electricity utilities and provide the following: Information regarding the background, purpose and implementation of scorecards Specific details on how to provide and file your scorecard data An activities schedule showing the deadlines and milestones you must meet 2023...
brochure_01_informed_consumer.pdf
Documents
Posted on
November 29, 2016
brochure_03_electricity_bill.pdf
Documents
Posted on
November 29, 2016
UNDERSTANDING YOUR ELECTRICITY BILL ELECTRICITY Most households and small businesses pay time-of-use electricity prices that appear on the “Electricity” line of the bill. As the regulator, the OEB sets electricity prices twice a year: May 1 and November 1. Prices are based on the estimated cost ...
brochure_04_gas_bill.pdf
Documents
Posted on
November 29, 2016
* * * UNDERSTANDING YOUR NATURAL GAS BILL CUSTOMER CHARGE This is a fixed charge for services to administer your natural gas account, including meter reading, customer services and emergency response services. You will be billed this charge even if you don’t consume any natural gas during a billin...
brochure_05_LEAP_electricity.pdf
Documents
Posted on
November 29, 2016
Consumers with limited financial resources have unique needs. The Ontario Energy Board (OEB) is working with local utilities, social agencies, consumer groups and other energy partners on a number of initiatives to HELP YOU MANAGE YOUR ENERGY COSTS including FINANCIAL ASSISTANCE and SPECIAL CUSTOMER...
brochure_06_LEAP_gas.pdf
Documents
Posted on
November 29, 2016
Ontario Energy Board ONTARIO’S LOW-INCOME ENERGY ASSISTANCE PROGRAM (LEAP) Consumers with limited financial resources have unique needs. The Ontario Energy Board (OEB) is working with local utilities, social agencies, consumer groups and other energy partners on a number of initiatives to HELP YOU...

EB-2016-0004 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB issued a decision that enables utilities to recover costs of natural gas expansion to rural and remote communities, increasing energy options for residential and commercial consumers.

Understanding Retail Transportation Fuel Pricing in Ontario

Policy Initiatives & Consultations
Launched
Case number
--
Status
Archived
Sector
Other
On November 9, 2016, the Minister of Energy asked the OEB to examine and report back with information on Ontario’s retail market for gasoline and diesel fuels
Allison Duff

Allison Duff

Pages
Posted on
October 31, 2016
Commissioner
Allison Duff was appointed as a full-time Commissioner in October 2020 and previously served in this capacity from 2013 to 2018. An experienced adjudicator, Ms. Duff was an independent consultant with extensive regulatory and internal controls experience and has professional certificates in...
Emad Elsayed

Emad Elsayed

Pages
Posted on
October 31, 2016
Commissioner
Emad Elsayed was appointed as a part-time Commissioner in June 2012. Dr. Elsayed has over 40 years of experience in the energy sector including several senior executive roles with Ontario Power Generation (OPG), Ontario’s largest electricity generator. These roles included managing OPG’s...
Utility performance and monitoring

What are electricity utility scorecards?

Pages
Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year. Scorecards are important because they provide information that tells us if utilities are following the rules and if their performance is...

FAQs

Looking for the Advanced Regulatory Document Search (RDS)?

Use it to find case-related documents: Regulatory Document Search (RDS)

Want to know the next holiday where off-peak/lowest prices are in effect all day?

View the Time-of-Use and Ultra-Low Overnight holiday schedule.

Have a complaint about an energy company?

We want to hear from you. Learn more here.

Need help paying your bill?

We have programs that can help. See if you qualify.