Review of Consumer Protection Framework for Customers of Unit Sub-Meter Providers

Case number
EB-2023-0345
Launched
Sector
Electricity
Status
Active
Details

The OEB is reviewing the consumer protection framework for customers of Unit Sub-Meter Providers (USMPs).

This will involve reviewing the current USMP-related customer service rules to assess the potential alignment with electricity distributor-related customer service rules, having regard to the OEB’s legislative authority and the role of USMPs in the energy sector. The OEB will also consider establishing mechanisms to enhance its ability to monitor the performance of USMPs related to the customer service rules, as well as provide consumers with the support to better understand the USMP sector.

Updates
Updates
Date Issue / Document
April 8, 2024

The OEB has issued a letter inviting relevant stakeholders to a series of targeted meetings to be held in May 2024.
December 18, 2023

The OEB has issued a letter initiating a review of the consumer protection framework for customers of Unit Sub-Meter Providers in Ontario. The letter sets out the objectives of the review, as well as the planned approach to research and stakeholder engagement activities.