We protect Ontario’s energy consumers in many ways.
Ever felt pressured by an electricity retailer or natural gas marketer trying to sell you an energy contract on your doorstep? Got an issue with your local utility or metering company that you haven’t been able to resolve? We make rules to protect you that all licensed energy retailers in Ontario must follow.
- See the rules and laws for companies selling energy contracts.
- See what natural gas and electricity utilities can and can’t do when it comes to security deposits and disconnections.
- If you have an issue that you can’t resolve with your energy retailer, submit a complaint.
- See the top consumer complaints when it comes to Ontario’s energy retailers.
We protect Ontario’s energy consumers by establishing rules that energy retailers must follow and monitoring them to ensure they do.
You have a choice. With or without an energy contract, natural gas or electricity will be delivered to your home. If you’re considering an energy contract, there’s a lot to learn. Get the facts and know your rights and obligations.
Did you know that your electricity utility can’t disconnect you without giving you 10 days notice? Rules like these apply to all residential and small business customers. And there are special rules for low-income consumers.
All residential natural gas customers in Ontario are allowed access to equal billing and payment plans year-round. This is a customer service rule in place to protect you. There are also special policies for low income consumers.
We’re here to help. You’re entitled to file a complaint with us if you feel you’ve been treated unfairly by your energy retailer. If you’ve tried to settle the matter with your energy retailer but have been unsuccessful, file a complaint now!
We not only make the rules that Ontario’s energy retailers must follow, we’re constantly monitoring them to ensure they comply. If not, they can face penalties or lose their licence. Find out more.