The Winter Disconnection Ban is now in effect

Here are the Top 5 things residential customers should know.                                                                                                                            

  1. Residential customers are protected from electricity and gas service disconnections for non-payment from November 15 to April 30.
     
  2. If you were disconnected for non-payment before November 15, electricity and gas distributors have until December 1 to reconnect you.
     
  3. Electricity distributors may not install load control devices which limit how much electricity is supplied to a home from November 15 to April 30.
     
  4. Don’t forget! Electricity and gas distributors can continue to charge you late payment fees on past due amounts during the winter disconnection ban period. Please stay in-touch with your utility and set up a payment plan. 
     
  5. The OEB’s customer service rules are in place to protect you. Learn more about your rights and responsibilities as a utility customer:

Go to oeb.ca/billhelp to learn more about financial assistance programs to find out if you qualify for help with your energy bills.