Implementing the Process for Enabling Customers to Opt Out of Time-of-Use Pricing

Case number
EB-2020-0152
Launched
Sector
Electricity
Status
Archived
Details

On June 1, 2020, the government announced that it intended to introduce customer choice for consumers on the Regulated Price Plan (RPP) who pay time-of-use (TOU) prices. This initiative would allow RPP TOU customers to opt out of TOU pricing in favour of tiered prices starting November 1, 2020.  
 
The Ministry of Energy, Northern Development and Mines indicated it was looking to the OEB to develop, in consultation with electricity distributors and other stakeholders as appropriate, the rules to implement the customer choice initiative.
 
In response, the OEB initiated a consultation to inform the development of amendments to its Standard Supply Service Code in order to ensure the timely, efficient and effective implementation of the new opt-out mechanism.

On September 8, 2020, the OEB issued a final Notice of Amendments to the Standard Supply Service Code. These amendments, which came into force on October 13, 2020, enable electricity consumers on the Regulated Price Plan to opt out of time-of-use prices and to elect instead to be charged on the basis of tiered pricing.

View all documents for this consultation

Reports
Frequency of Regulated Price Plan Switching Under Customer Choice
Issued
Updates
Updates
Date Issue / Document
December 6, 2021

The OEB has issued a report on Residential and Small Commercial customer meters that have switched between Time-of-Use and Tiered pricing since the introduction of Customer Choice in October 2020.
October 2, 2020

The OEB has issued a letter regarding implementing the process for enabling customers to opt out of Time-of-Use pricing specifically relating to communications, reporting requirements and the Smart Metering Entity data.
September 16, 2020

The OEB has issued a correspondence regarding the establishment of a Deferral Account to record impacts arising from implementing the Customer Choice initiative.
September 8, 2020

The OEB has issued the final Notice of Amendments to the Standard Supply Service Code (SSSC) to enable electricity consumers on the Regulated Price Plan (RPP) to opt out of time-of-use prices and to elect instead to be charged on the basis of tiered pricing.
September 3, 2020

The OEB has received the following stakeholder comments on the revised Notice of Proposal to Amend the Standard Supply Service Code (SSSC):
August 25, 2020

The OEB has issued a revised Notice of Proposal to Amend the Standard Supply Service Code (SSSC) to enable electricity consumers on the Regulated Price Plan (RPP) to opt out of time-of-use prices and to elect instead to be charged on the basis of tiered pricing.
August 11, 2020

The OEB has posted materials for the August 13 stakeholder meeting.
August 6, 2020

The OEB will convene a meeting on August 13, 2020 to discuss the comments received on the proposed approach to the provision of billing quantities by the Smart Metering Entity as it relates to the Customer Choice initiative.
July 30, 2020

The OEB has received the following stakeholder comments on the Notice of Proposal to Amend the Standard Supply Service Code (SSSC):
July 15, 2020

The OEB has issued a Notice of Proposal to Amend the Standard Supply Service Code (SSSC) to enable electricity consumers on the Regulated Price Plan (RPP) to opt out of time-of-use prices and to elect instead to be charged on the basis of tiered pricing.
June 15, 2020

The OEB has posted materials from the June 9, 2020 stakeholder meeting.
June 3, 2020

The OEB is initiating a consultation to enable customers on the Regulated Price Plan to opt out of time-of-use pricing.

Working Group

Date Issue / Document
August 18, 2020

The OEB has posted materials from the August 18, 2020 Working Group meeting.
June 25, 2020

The OEB has posted materials from the June 25, 2020 Working Group meeting.
June 23, 2020

The OEB has posted materials from the June 23, 2020 Working Group meeting.
June 18, 2020

The OEB has posted materials from the June 18, 2020 Working Group meeting.
June 16, 2020

The OEB has posted materials from the June 16, 2020 Working Group meeting.
June 12, 2020

The OEB has selected the membership of the working group for this consultation.