Bill assistance programs

Support programs are available for customers who need assistance with their bill payments. You need to meet certain criteria to qualify for these programs:

• Ontario Electricity Support Program (OESP)   
  This program provides ongoing support through a monthly credit applied directly on qualified consumers’ electricity bills. 
   
• Low-income Energy Assistance Program (LEAP)   
  If you are behind on your bill and may face having your service shut off, this program provides a one-time grant towards your electricity or natural gas bill . It is for emergency situations only. 
   
• Rules to protect low-income customers   
  Electricity utilities, unit sub-meter providers and rate regulated natural gas utilities follow customer service rules specific to low-income customers who have been approved for LEAP within the past two years or are receiving assistance under OESP. These include waiving security deposits, and allowing longer payment times under arrears payment plans.

We have rules in place to ensure that all residential customers across the province are treated fairly when it comes to customer service, including disconnections and re-connection. Learn more about the rules for electricity customers and natural gas customers.

Energy conservation and programs

Conservation programs are available to help customers reduce their energy use. Some of these programs are intended to assist low-income customers. Conserving energy can help you save money and reduces greenhouse gas emissions from Ontario’s energy sector.

• Save on Energy - helps you use energy wisely at home and in your business. Take advantage of incentives and resources to make your energy-efficiency projects more affordable including the Energy Affordability Program and the First Nations Conservation Program, which provides free energy-efficient upgrades to homes in participating communities.   
   
• Enbridge Gas - help for income-qualified homes and rebates for energy-efficient upgrades to help consumers save energy, make your home more comfortable and lower your natural gas bill. Visit this page for programs for businesses.   
   
• Natural Resources Canada - information on energy efficiency and programs available at the federal, provincial and municipal level. Learn about the government programs and incentives that help Canadians consume less energy and save money, including the Canada Greener Homes Grant.