Search

Content types

Keywords

Date

Filters
About 742 results

Whats new - 2019-11-28

News
Posted on
November 28, 2019
The OEB has accepted an Assurance of Voluntary Compliance from Elexicon Energy Inc. following an OEB inspection into the company’s disconnection practices. The inspection found that Elexicon Energy Inc. did not comply with certain regulatory requirements for disconnection. This reflects the OEB’s...
disconnection notice

Winter Disconnection Ban

News
Posted on
November 12, 2019
Electricity distributors are banned from disconnecting residential customers for non-payment from November 15 to April 30. Customers who are currently disconnected due to non-payment must be reconnected by November 15 and cannot be charged a reconnection fee. Electricity distributors may not install...

Whats new - 2019-10-31

News
Posted on
October 31, 2019
The OEB has issued the Input Price Index of 2.0% to be used as the inflation adjustment for rates adjusted through the Price Cap IR and Annual Index plans for electricity distribution rates effective in 2020.

Whats new - 2019-10-31

News
Posted on
October 31, 2019
The OEB has issued a letter which sets out the Cost of Capital Parameter Updates for Cost of Service Applications with Rates effective in 2020.

Whats new - 2019-10-31

News
Posted on
October 31, 2019
The OEB has issued a letter providing notice of its approach to addressing accounting or other errors in respect to certain "pass-through" variance accounts after final disposition.

Whats new - 2019-10-30

News
Posted on
October 30, 2019
The OEB has posted Price Comparison templates for Electricity Contracts valid from November 1, 2019 to April 30, 2020.

Whats new - 2019-10-30

News
Posted on
October 30, 2019
The OEB has posted Price Comparison templates for Natural Gas Contracts for Utilities Kingston valid from November 1, 2019.

Whats new - 2019-10-29

News
Posted on
October 29, 2019
The OEB has issued a Notice of Amendments to Codes of Conduct to introduce formal requirements for a Consumer Complaints Response Process for Energy Retailers.

Whats new - 2019-10-29

News
Posted on
October 29, 2019
The OEB has accepted an Assurance of Voluntary Compliance from NOVA Chemicals (Canada) Ltd. The Assurance responds to non-compliance related to operation in the wholesale market without a licence.

Whats new - 2019-10-25

News
Posted on
October 25, 2019
The OEB has issued guidance to licensees regarding implementation of the Ontario Electricity Rebate.

Whats new - 2019-10-22

News
Posted on
October 22, 2019
Ontario Energy Board sets new electricity prices for households and small businesses.

Whats new - 2019-10-17

News
Posted on
October 17, 2019
The OEB and the IESO have completed the first integrated electricity and natural gas conservation achievable potential study. The final report, prepared by Navigant Consulting, is now available.

Whats new - 2019-09-30

News
Posted on
September 30, 2019
The OEB has published the 2018 Scorecards of Electricity Distributors. The scorecard measures how well Ontario’s electricity distributors are performing each year.
distributor scorecards

OEB posts 2018 scorecards of electricity distributors

News
Posted on
September 30, 2019
The Ontario Energy Board (OEB) has posted the 2018 electricity distributors’ scorecards, empowering consumers with utility performance information on a range of measures such as billing accuracy, services connected on time and the average number of power interruptions. The OEB also requires each...

Consumer Alert: Beware of disconnection scams

News
Posted on
September 27, 2019
If you receive such a message by phone or text or letter, contact your utility directly using the telephone number printed on your bill. The following utilities report the scam is occurring in their territories and offer tips and information on their websites: Toronto Hydro Utilities Kingston...

Whats new - 2019-09-19

News
Posted on
September 19, 2019
The OEB has approved changes to the prices Enbridge and EPCOR will charge its customers for natural gas effective October 1, 2019.

Whats new - 2019-09-19

News
Posted on
September 19, 2019
The OEB has posted Price Comparison templates for Natural Gas Contracts for Enbridge, EPCOR and Union valid from October 1 - December 31, 2019.

Whats new - 2019-09-13

News
Posted on
September 13, 2019
The OEB has published the 2019 Quarter 4 prescribed accounting interest rates applicable to the carrying charges of deferral, variance and construction work in progress (CWIP) accounts of natural gas utilities, electricity distributors and other rate-regulated entities.

Whats new - 2019-09-09

News
Posted on
September 9, 2019
The OEB has accepted an Assurance of Voluntary Compliance from Wyse Meter Solutions Inc. following an OEB inspection into the company’s information disclosure and billing practices that found that the company was not complying with certain legal and regulatory requirements. This reflects the OEB’s...

Whats new - 2019-08-29

News
Posted on
August 29, 2019
The OEB has accepted an Assurance of Voluntary Compliance from Gerdau Ameristeel Corporation. The Assurance responds to non-compliance related to operation in the wholesale market without a licence.

Whats new - 2019-08-20

News
Posted on
August 20, 2019
The OEB has accepted an Assurance of Voluntary Compliance from Festival Hydro Inc. regarding non-compliance with requirements of the Electricity Act, 1998 and the OEB’s Retail Settlement Code. This reflects the importance the OEB places on protecting consumers by ensuring that commodity and global...

FAQs

Looking for the Advanced Regulatory Document Search (RDS)?

Use it to find case-related documents: Regulatory Document Search (RDS)

Want to know the next holiday where off-peak/lowest prices are in effect all day?

View the Time-of-Use and Ultra-Low Overnight holiday schedule.

Have a complaint about an energy company?

We want to hear from you. Learn more here.

Need help paying your bill?

We have programs that can help. See if you qualify.