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The inspection focused on non-compliant disconnection notices sent to approximately 3,500 customers, 317 of whom had their electricity disconnected. Under the terms of the AVC, Elexicon will pay an administrative monetary penalty ($50,000), apply a credit to the bills of affected customers who were...

Electricity distributors are banned from disconnecting residential customers for non-payment from November 15 to April 30. Customers who are currently disconnected due to non-payment must be reconnected by November 15 and cannot be charged a reconnection fee. Electricity distributors may not install...

The total bill for a typical residential customer who uses 700 kWh per month will increase by about $1.99 or 1.8%, which is in line with the rate of inflation, as a result of the following changes: With changes in legislation, prices on the Electricity line are increasing so that they once again...

The Ontario Energy Board (OEB) has posted the 2018 electricity distributors’ scorecards, empowering consumers with utility performance information on a range of measures such as billing accuracy, services connected on time and the average number of power interruptions. The OEB also requires each...

If you receive such a message by phone or text or letter, contact your utility directly using the telephone number printed on your bill. The following utilities report the scam is occurring in their territories and offer tips and information on their websites: Toronto Hydro Utilities Kingston...

An AVC is a binding commitment by a regulated entity to take measures to rectify or prevent non-compliance. Failure to abide by the terms of an AVC can lead to enforcement action being taken by the OEB. The OEB’s inspection found that Wyse was not complying with certain requirements regarding the...