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If you’re behind on your electricity or natural gas bill and face having your service disconnected, you may qualify for emergency financial help through the Low-income Energy Assistance Program (LEAP). There are also special customer service rules available for low-income households. You need to...

There are a growing number of scams aimed at energy consumers. Some of these involve Facebook pages or emails from entities claiming to be OEB, or affiliated with or endorsed by the OEB. Some even falsely include the OEB’s name and logo. Others claim to offer rebates or to help consumers apply for...

Check out Engage with Us, the OEB’s digital engagement platform. Connect with us, learn more about OEB projects and provide feedback on our initiatives and consultations. Your ideas help inform our work and we want to hear from you! The OEB’s Stakeholder Engagement Framework and Digital First...

On this page Application documents Associated decisions Updates On October 13, 2016, the OEB issued the Handbook for Utility Rate Applications to provide guidance to utilities and stakeholders on applications to the OEB for approval of rates. The Rate Handbook outlines the key principles and...

The OEB requires that certain information be included in applications. Before filing an application with us, refer to the application requirements and guidelines below. Filing Requirements and Guidelines Licence Applications: If you are interested in applying for or renewing a licence or if you...

We hold ourselves accountable to the sector we serve, the customers who use it and to each other through integrity of governance, clarity of process and independence of decision making. As part of being accountable, we are therefore reporting on adjudicative performance through this dashboard. Our...

Natural gas and electricity utilities have to obtain approval from the OEB to operate their systems in a given area (called “service area” or “service territory”). When a natural gas utility is approved, the OEB grants a “certificate of public convenience and necessity” (certificate). Electricity...

Guided by a deep desire to keep up with change in the energy sector, we are continually working to improve certainty, transparency and accountability to the sector while driving value for Ontarians. Launched in 2021, Policy Day is our annual opportunity to provide a progress report to the sector and...

To ensure a growing economy and improved quality of life for all Ontarians, the OEB must have the trust of the regulated community, the consumers we serve and the elected representatives to which we are accountable. In particular, sector stakeholders and intervenors make a significant contribution...

The OEB Energy [X] Change was established in June 2021. Members serve as key contributors to our future planning discussions and prioritization processes. This committee is an integral part of the OEB's planning and an important vehicle for allowing us to leverage advice, input and feedback from...

The Adjudicative Modernization Committee (AMC) was established in June 2021. The AMC will be called upon to provide early advice to senior management and the Chief Commissioner, and serve as a forum for informal discussions with industry stakeholders on matters related to adjudication process and...

Our Ontario Pipeline Coordinating Committee acts as an important bridge with industry, to coordinate various activities involving natural gas pipelines in the province. Note: Information related to the Ontario Pipeline Coordinating Committee (OPCC) can be found on OEB's digital engagement platform...

The OEB Power Panel, administered in partnership with Ipsos Canada, is our consumer panel. Made up of a large and diverse group of residential and small business consumers from all parts of Ontario, it provides an opportunity for the OEB to: Discuss issues that are important to consumers Gather...

THE ONTARIO ENERGY BOARD IS INDEPENDENT OF GOVERNMENT AND STAKEHOLDERS Through legislative structures, the Memorandum of Understanding and by-laws that establish clear lines of communication between government and the OEB. Independent By identifying core competencies of key roles, managing...

Ontario Energy Board Land Acknowledgement To recognize and honour the Indigenous Peoples on whose traditional lands we work, the OEB is now conducting formal land acknowledgements at all public events hosted and attended by the OEB, including our adjudicative hearings. This important step is a...