If you’re behind on your electricity or natural gas bill and face having your service disconnected, you may qualify for emergency financial help through the Low-income Energy Assistance Program (LEAP). There are also special customer service rules available for low-income households. You need to meet certain criteria to qualify for these programs, and must go through one of the intake agencies in Ontario listed below.
LEAP Agencies
Natural Gas
Enbridge Gas Distribution
United Way Simcoe Muskoka
1110 Highway 26
Midhurst, ON L9X 1N6
1110 Highway 26Midhurst, ON L9X 1N6
1-855-487-5327
Hours: Mon - Fri 8:30AM to 4:00PM
1-855-487-5327Hours: Mon - Fri 8:30AM to 4:00PM
EPCOR Natural Gas Ltd. Partnership
United Way Centraide Simcoe Muskoka
1110 Highway 26
Midhurst, ON L9X 1N6
Midhurst, ON L9X 1N6
1-855-487-5327
Hours: Mon - Fri 8:30AM to 4:00PM
Hours: Mon - Fri 8:30AM to 4:00PM
The Corporation of the City of Kitchener - Kitchener Utilities
Region of Waterloo Social Services
99 Regina Street South
Waterloo, ON N2J 4G6
Waterloo, ON N2J 4G6
519-883-2100
Electricity
Alectra Utilities Corporation
County of Wellington Social Services
129 Wyndham St. N.
Guelph, ON N1H 4E9
Guelph, ON N1H 4E9
1-800-663-0750
Service Area: Guelph and Rockwood
Service Area: Guelph and Rockwood
Alectra Utilities Corporation
Dixie Bloor Housing - Mississauga
3650 Dixie Road,, Suite 103
Mississauga, ON L4Y 3V9
Mississauga, ON L4Y 3V9
905-629-1873
Service Area: Mississauga
Service Area: Mississauga
Alectra Utilities Corporation
Hamilton Housing Help
119 Main Street East
Hamilton, ON L8N 3Z3
Hamilton, ON L8N 3Z3
905-526-8100
Service Area: Hamilton
Service Area: Hamilton
Alectra Utilities Corporation
Neighbour 2 Neighbour - Hamilton
28 Athens Street
Hamilton, ON L9C 3K9
Hamilton, ON L9C 3K9
905-574-1334 ext 207
Service Area: Hamilton
Service Area: Hamilton
Alectra Utilities Corporation
The Regional Municipality of Niagara
1815 Sir Isaac Brock Way
Thorold, ON L2V 4T7
Thorold, ON L2V 4T7
905-641-9960 ext 6072
Service Area: St. Catharines
Service Area: St. Catharines
Alectra Utilities Corporation
United Way Simcoe & Muskoka
1110 Highway 26
Midhurst, ON L9X 1N6
Midhurst, ON L9X 1N6
1-855-487-5327
Hours: Mon - Fri 8:30AM to 4:00PM
Service Area:
Alliston, Aurora, Barrie, Beeton, Bradford West Gwillimbury, Brampton, Markham, Penetanguishene, Richmond Hill, Thornton, Tottenham, Vaughan
Hours: Mon - Fri 8:30AM to 4:00PM
Service Area:
Alliston, Aurora, Barrie, Beeton, Bradford West Gwillimbury, Brampton, Markham, Penetanguishene, Richmond Hill, Thornton, Tottenham, Vaughan
Algoma Power Inc.
Algoma District Services Administration Board
50 Broadway Ave
Wawa, ON P0S 1K0
Wawa, ON P0S 1K0
705-856-2303
1-866-847-9953
1-866-847-9953
Algoma Power Inc.
Algoma District Services Administration Board
135 Dawson St, Suite 201
Thessalon, ON P0R 1L0
Thessalon, ON P0R 1L0
705-842-3370,
ext 200
1-888-326-3133
ext 200
1-888-326-3133
Atikokan Hydro Inc.
Rainy River District Social Services Administration Board
450 Scott Street
Fort Frances, ON P9A 1H2
Fort Frances, ON P9A 1H2
807-597-1481
1-800-265-5349
1-800-265-5349
Bluewater Power Distribution Corporation
Inn of the Good Shepherd
115 John Street
Sarnia, ON N7T 1Z3
Sarnia, ON N7T 1Z3
519-344-1746
Burlington Hydro Inc.
The Salvation Army - Burlington Community & Family Services
9-5040 Mainway Drive
Burlington, ON L7L 7G5
Burlington, ON L7L 7G5
905-637-3893
ext 103
ext 103
Canadian Niagara Power Inc.
Port Cares - Fort Erie residents
92 Charlotte Street
Port Colborne, ON L3K 3E1
Port Colborne, ON L3K 3E1
905-994-5276 (toll free)
Canadian Niagara Power Inc.
Port Cares - Port Colborne
92 Charlotte Street
Port Colborne, ON L3K 3E1
Port Colborne, ON L3K 3E1
905-834-3629
Centre Wellington Hydro Ltd.
Community Resource Centre
PO Box 442
Fergus, ON N1M 3E2
Fergus, ON N1M 3E2
519-843-7000
Chapleau Public Utilities Corp.
Manitoulin Sudbury DSB
210 Mead Blvd
Espanola, ON P5E 1R9
Espanola, ON P5E 1R9
705-862-7850
Coopérative Hydro Embrun Inc.
United Counties of Prescott and Russell - Social Services/Ontario Works
860 Caron St #2
Rockland, ON K4K 1K5
Rockland, ON K4K 1K5
613-675-4661 or
613-675-4642
613-675-4642
Cornwall Street Railway L & P
United Way Centraide - Stormont, Dundas & Glengarry
55 Water Street, Suite 240
Cornwall, ON K6J 1A1
Cornwall, ON K6J 1A1
613-932-2051