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MSP reports

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The Market Surveillance Panel (MSP) regularly prepares annual monitoring and other reports on the IESO-administered markets. Recent reports: Locational Pricing in the Renewed Markets (released August 7, 2026) Market Surveillance Panel State of the Market Report 2024 for the period of January 2024 to...
brochure_04_gas_bill.pdf
Documents
Posted on
November 29, 2016
brochure_05_LEAP_electricity.pdf
Documents
Posted on
November 29, 2016
brochure_06_LEAP_gas.pdf
Documents
Posted on
November 29, 2016
brochure_01_informed_consumer.pdf
Documents
Posted on
November 29, 2016
brochure_03_electricity_bill.pdf
Documents
Posted on
November 29, 2016

EB-2016-0004 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB issued a decision that enables utilities to recover costs of natural gas expansion to rural and remote communities, increasing energy options for residential and commercial consumers.

Understanding Retail Transportation Fuel Pricing in Ontario

Policy Initiatives & Consultations
Launched
Case number
--
Status
Archived
Sector
Other
On November 9, 2016, the Minister of Energy asked the OEB to examine and report back with information on Ontario’s retail market for gasoline and diesel fuels
Allison Duff

Allison Duff

Pages
Posted on
October 31, 2016
Commissioner
Allison Duff was appointed as a full-time Commissioner in October 2020 and previously served in this capacity from 2013 to 2018. An experienced adjudicator, Ms. Duff was an independent consultant with extensive regulatory and internal controls experience and has professional certificates in...
Utility performance and monitoring

What are electricity utility scorecards?

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Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year. Scorecards are important because they provide information that tells us if utilities are following the rules and if their performance is...
Rates and your bill

Electricity rates

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As part of our mandate, we set the rates that your utility charges for the electricity you use in your home or small business. These rates appear on the Electricity line of your bill. We also set the Delivery rates that cover the cost to deliver electricity to most residential and small business...

After you sign up

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On January 1, 2017, new rules came into effect regarding energy contracts (electricity and/or natural gas) and how energy retailers deal with residential and small business consumers. The rules include banning contracting with consumers at home. This information applies to contracts that are entered...

Before signing up

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On January 1, 2017, new rules came into effect regarding energy contracts (electricity and/or natural gas) and how energy retailers deal with residential and small business consumers. The rules include banning contracting with consumers while an energy retailer is at their home. The information on...
Consumer protection

Rules for natural gas utilities

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There are specific rules governing customer service that rate-regulated natural gas utilities must follow. Kitchener Utilities and Utilities Kingston, which are not rate-regulated by the Ontario Energy Board, have separate customer service policies. Here are a few examples of the rules we have made...

Licensed energy retailers

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Before you sign up for an energy contract, be sure you’re dealing with an energy retailer (also known as an electricity retailer or a natural gas marketer) that has a licence issued by the Ontario Energy Board. Why? Because licensing is one of the tools that we use to set rules for energy retailers...
Consumer protection

We're here to help

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As the independent regulator of the energy sector, the OEB handles complaints and inquiries about the energy companies that we regulate. These include the utilities that provide you with electricity or natural gas, the companies that provide metering and billing services in multi-unit buildings...

Nearing the end of an energy contract: How renewals and extensions work

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On January 1, 2017, new rules came into effect regarding energy (electricity and/or natural gas) contracts and how energy retailers deal with residential and small business consumers. The rules include banning contracting with consumers at home. The information on this page applies to contracts that...

Electricity utility performance dashboard

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How well is your utility operating? Check our dashboard to find out! You’ll find at-a-glance stats about your utility in several key areas, including: How often your utility arrived on time for service appointments How often your power service was disrupted, and how long it took your utility to...

Complaint statistics

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If you have a concern or issue you can make a complaint about an energy retailer (also known as electricity retailer or natural gas marketer), or your electricity or natural gas utility. When you speak, it’s our job to listen. The following are charts showing the complaints that customers have filed...
Consumer protection

Rules for electricity utilities

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There are specific rules governing customer service that all electricity utilities must follow. Here are a few examples of the rules we have made to protect you as a residential or small business electricity consumer: You cannot have your electricity supply disconnected for non-payment without...

Low-income Energy Assistance Program

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If you’re behind on your electricity or natural gas bill and face having your service disconnected, you may qualify for emergency financial help through the Low-income Energy Assistance Program (LEAP). There are also customer service rules available that are specific to low-income households. You...

FAQs

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Use it to find case-related documents: Regulatory Document Search (RDS)

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View the Time-of-Use and Ultra-Low Overnight holiday schedule.

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