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news-release-csr-20200305-fr.pdf
Documents
Posted on
March 5, 2020
Les nouvelles règles de service à la clientèle de la Commission de l’énergie de l’Ontario permettent de mieux protéger les consommateurs TORONTO, le 5 mars 2020 – Les nouvelles règles de service à la clientèle de la Commission de l’énergie de l’Ontario (CEO), qui permettent de mie...
news-release-csr-20200305.pdf
Documents
Posted on
March 5, 2020
New Ontario Energy Board customer service rules strengthen consumer protection TORONTO (March 5, 2020) – New Ontario Energy Board (OEB) customer service rules that enhance protection for electricity and natural gas consumers took effect this week. The OEB has had customer service rules in place fo...
ltr-final-guidelines-gas-expansion-20200305.pdf
Documents
Posted on
March 5, 2020
BY E-MAIL AND WEB POSTING March 5, 2020 TO: All Participants in the Consultation on the Draft Guidelines for Potential Projects to Expand Access to Natural Gas All Other Interested Parties RE: Potential Projects to Expand Access to Natural Gas Distribution Ontario Energy Board File No. EB-2019-0255 ...
man looking at bill

Three Things to Know About the New Customer Service Rules

News
Posted on
March 5, 2020
The Ontario Energy Board (OEB) has had rules in place for electricity utilities since 2011. After an extensive review, the OEB has enhanced the electricity rules and has now applied them to rate-regulated natural gas utilities. Here are some of the key enhanced rules, which now also apply to gas...

New Ontario Energy Board customer service rules strengthen consumer protection

News
Posted on
March 5, 2020
The OEB has had customer service rules in place for electricity utilities since 2011, which cover a wide range of topics such as disconnections, billing and security deposits. Most of those rules also apply to unit sub-meter providers (USMPs), which are companies that provide metering and billing...

Whats new - 2020-03-05

News
Posted on
March 5, 2020
New OEB customer service rules that strengthen protection for electricity and natural gas consumers took effect on March 1, 2020. As a result of an extensive review, the electricity sector rules have been enhanced, and now also apply to rate-regulated gas utilities.
Distribution-System-Code-20200301.pdf
Documents
Posted on
March 2, 2020
ONTARIO ENERGY BOARD Distribution System Code Last revised on March 1, 2020 (Originally Issued on July 14, 2000) 2020-Mar-1 DISTRIBUTION SYSTEM CODE 2 Table of Contents 1 GENERAL AND ADMINISTRATIVE PROVISIONS ............................................. 7 1.1 THE PURPOSE OF THIS CODE .................
gas-distribution-access-rule-gdar-20200301.pdf
Documents
Posted on
March 2, 2020
Ontario Energy Board GAS DISTRIBUTION ACCESS RULE AMENDED MARCH 1, 2020 (ORIGINALLY ISSUED DECEMBER 11, 2002) Gas Distribution Access Rule i March 1, 2020 TABLE OF CONTENTS 1. GENERAL AND ADMINISTRATIVE PROVISIONS ........................................................ 1 1.1 Purpose of this Rule .....
Standard-Supply-Service-Code-SSSC-20200301.pdf
Documents
Posted on
March 2, 2020
Ontario Energy Board Standard Supply Service Code for Electricity Distributors Revised March 1, 2020 (Replacing version issued on March 14, 2019) Standard Supply Service Code ____________________________________________________________________________________ i March 1, 2020 Table of Contents 1. GEN...
Unit-Sub-Metering-Code-20200301.pdf
Documents
Posted on
March 2, 2020
ONTARIO ENERGY BOARD Unit Sub-Metering Code Revised on March 1, 2020 (Originally Issued on July 24, 2008) Unit Sub-Metering Code March 1, 2020 2 TABLE OF CONTENTS 1 GENERAL PROVISIONS ..................................................................................... 4 1.1 The Purpose of this Code...

Unit Sub-Metering Code

Rules, Codes, Guidelines
Posted on
March 1, 2020
Sets out the minimum conditions and standards that a licensed unit sub-metering provider (USMP) must meet when providing unit sub-metering services on behalf of a master consumer.

EB-2018-0329 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB has issued a Decision and Order on an Application for approval to construct a natural gas pipeline and associated facilities in the Town of Marathon, the Township of Manitouwadge, the Township of Schreiber, the Township of Terrace Bay and the Municipality of Wawa.

Cost-Claim-Form-Consultation_EB-2016-0201_20200226.xlsx
Documents
Posted on
February 26, 2020
Affidavit & Summary This form should be used by a party (defined in the Practice Direction on Cost Awards as including a participant in a consultation process) in a consultation before the Board to identify the fees and disbursements that form the party's cost claim. Paper and electronic copies of t...
consumer-alert-saveonenergy-20200224.pdf
Documents
Posted on
February 24, 2020
1-877-632-2727 ConsumerRelations@oeb.ca www.oeb.ca Consumer Alert Communities Affected: Ontario | Date: February 24, 2020 Consumer Alert: Protect your personal information – Save on Energy does not solicit participation in their programs The Ontario Energy Board (OEB) has received numerous calls f...
consumer-alert-saveonenergy-20200224-fr.pdf
Documents
Posted on
February 24, 2020
1 877 632-2727 ConsumerRelations@oeb.ca www.oeb.ca/fr Alerte aux consommateurs Collectivités touchées : Ontario | Date : 24 février 2020 Alerte aux consommateurs : Protégez vos renseignements personnels – Économisez l’énergie n’appelle pas les clients pour les inciter à participer à se...

Whats new - 2020-02-24

News
Posted on
February 24, 2020
Consumer Alert: Protect your personal information – Save on Energy does not solicit participation in their programs

Whats new - 2020-02-24

News
Posted on
February 24, 2020
The OEB has issued guidance to licensees regarding changes to the implementation of the Ontario Electricity Rebate.
RPP_Settlement_Factor_cents_per_kWh_20200220.xlsx
Documents
Posted on
February 20, 2020
RPP_Settlement_Factor_cents_per -0.2314  cents/kWh Final RPP Variance Settlement Factor (posted February 20, 2020)
RPP_Settlement_Factor_dollars_per_kWh_20200220.xlsx
Documents
Posted on
February 20, 2020
RPP_Settlement_Factor_dollars_p -0.002314 $/kWh Final RPP Variance Settlement Factor (posted February 20, 2020)
RPP_Settlement_Factor_Historical_20200220.xlsx
Documents
Posted on
February 20, 2020
Sheet1 Final RPP Variance Settlement Factor Corrected: July 15, 2014 Posted Date June 15/05 Posted Date July 15/05 Posted Date Aug 15/05 Posted Date Sept 15/05 Posted Date Oct 17/05 Posted Date Nov 15/05 Posted Date Dec 15/05 Posted Date Jan 16/06 Posted Date Feb 15/06 Posted Date Mar 15/06 Posted D...
CustomerFirst-Interim-Impacts-Report-20200203.pdf
Documents
Posted on
February 20, 2020
Confidential and Proprietary ©2019 Navigant Consulting, Ltd. Do not distribute or copy CustomerFirst Regulated Price Plan Pilot Program: Interim Report Interim Impact and Process Evaluation Report Prepared for: CustomerFirst Inc. Submitted by: Navigant Consulting, Ltd. First Canadian Place, 100 Kin...

EB-2018-0165 - Decision

Major Decisions
Date Issued
Sector
Electricity

The OEB has posted its Decision and Rate Order on an Application for electricity distribution rates beginning January 1, 2020 until December 31, 2024.

Whats new - 2020-02-20

News
Posted on
February 20, 2020
The OEB has released an updated variance settlement factor that is to be used by electricity distributors to calculate a one-time credit or charge for consumers who choose to stop purchasing electricity through the Regulated Price Plan. This factor is called the "Final RPP Variance Settlement Factor...

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