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Rates and your bill

Natural gas rates

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As part of our mandate, we set the rates for the gas you use for your home or business if you're a customer of Enbridge Gas (including Union Gas Rate Zones) and EPCOR Natural Gas Limited Partnership. We also approve the rates these utilities charge to deliver natural gas to you. We do not set rates...
Rates and your bill

Electricity rates

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As part of our mandate, we set the rates that your utility charges for the electricity you use in your home or small business. These rates appear on the Electricity line of your bill. We also set the Delivery rates that cover the cost to deliver electricity to most residential and small business...

Low-income Energy Assistance Program

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If you’re behind on your electricity or natural gas bill and face having your service disconnected, you may qualify for emergency financial help through the Low-income Energy Assistance Program (LEAP). There are also customer service rules available that are specific to low-income households. You...
Consumer protection

We're here to help

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As the independent regulator of the energy sector, the OEB handles complaints and inquiries about the energy companies that we regulate. These include the utilities that provide you with electricity or natural gas, the companies that provide metering and billing services in multi-unit buildings...

Why do we regulate?

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We are Ontario’s independent energy regulator. Regulation is critical because it sets out the rules that energy companies must follow and makes sure those rules are applied fairly and consistently. As well, many companies within Ontario’s energy system operate as monopolies. In the absence of...

Information confidentiality

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Section 4.3.1(8) of the Ontario Energy Board Act, 1998, confirms that information that is held by the Market Surveillance Panel and that is designated by the Panel as “confidential” or “highly confidential” is confidential third party information for access to information purposes. Section 8.3.1 of...

What we do

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As Ontario’s independent energy regulator, we make decisions and rules to ensure that consumers are treated fairly and that the energy sector is reliable and sustainable. We oversee how energy companies operate to ensure the public interest is served. Our vision is to be a trusted regulator who is...

Market surveillance panel

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The Market Surveillance Panel monitors, investigates and reports on activities and behaviour in the IESO-administered markets in Ontario's electricity sector. IESO stands for Independent Electricity System Operator. The Panel’s specific responsibilities include: Monitoring activities and behaviour...

Monitoring documents

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Recommendations to Reconsider Existing Exemptions The MSP has written to the IESO Markets Committee regarding exemption reconsideration for dispatchable loads. Letter re: IESO Recommendations to Reconsider Existing Exemptions for Dispatchable Loads (pdf) (July 26, 2022) Monitoring Document on...

Market monitoring

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Monitoring: Data Catalogue and Market Monitoring Indices One of the important market oversight responsibilities of the Market Surveillance Panel is to monitor the performance of the IESO-administered markets. The Panel’s mandate in this area is set out in Article 4 of the OEB By-law #2 (pdf). The...

Natural gas and electricity utility yearbooks

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Yearbooks provide a detailed look at the entire natural gas and electricity distribution systems in Ontario for a specific year, starting with 2005. They are packed with data – ranging from financials and operating information to reliability and customer service statistics. You can find out the...

Current major applications

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Here is a list of current major applications from utilities that may be of interest to consumers including: Requests to change electricity distribution, transmission or natural gas distribution rates Requests to change corporate ownership structure, e.g. to merge with another company or to sell...

Style Guide

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Introductory headline text example It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. Paragraph example It is a long established fact that a reader will be distracted by the readable content of a page when looking at its...

Application process

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If energy utilities want to change rates, build new facilities, change their corporate ownership or sell their assets, they must apply to – and receive approval from – the Ontario Energy Board. Some energy companies must be licensed in order to operate in Ontario, and must also apply to the OEB for...
Rates and your bill

Rates and your bill

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Learn how rates are calculated, what they mean and how to get them to work in your favour. Find out how time-of-use electricity rates can help you manage your electricity costs Learn about emergency financial assistance available through the Low-income Energy Assistance Program for electricity and...
Utility performance and monitoring

Utility performance and monitoring

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If you want to know how Ontario’s energy system is performing as a whole, or how your local electricity or natural gas utility is performing, you’ll find that information here. Every year, we publish the stats on how utilities rank against a variety of important measures to give you a clear...
About us
Consumer protection

Consumer protection

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Ever felt pressured by an electricity retailer or natural gas marketer trying to sell you an energy contract on your doorstep? Got an issue with your local utility or metering company that you haven’t been able to resolve? We make rules to protect you that all licensed energy retailers in Ontario...
participate

Participate

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Engagement is an important part of our work, and we strive to make our adjudicative and policy processes accessible, transparent and fair, to encourage participation.

OEB Names New Member to the Market Surveillance Panel

News
Posted on
September 30, 2016
Toronto –Today, the Ontario Energy Board is pleased to announce the appointment of Donald Dewees to the Market Surveillance Panel (MSP). Mr. Dewees is appointed a member of the Market Surveillance Panel effective October 1, 2016. He is a Professor Emeritus of Economics and of Law at the University...

EB-2016-0247 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB has approved changes to the prices Union Gas Limited will charge its customers for natural gas effective October 1, 2016.

EB-2016-0266 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB has approved changes to the prices Natural Resource Gas Limited will charge its customers for natural gas effective October 1, 2016.

EB-2016-0260 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB has approved changes to the prices Enbridge Gas Distribution Inc. will charge its customers for natural gas effective October 1, 2016.

Who we are

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We are Ontario’s independent regulator of the electricity and natural gas sectors. We protect consumers and make decisions that serve the public interest. Our goal is to promote a sustainable and efficient energy sector, for today and tomorrow. We are an independent entity with a Board of Directors...

FAQs

Looking for the Advanced Regulatory Document Search (RDS)?

Use it to find case-related documents: Regulatory Document Search (RDS)

Want to know the next holiday where off-peak/lowest prices are in effect all day?

View the Time-of-Use and Ultra-Low Overnight holiday schedule.

Have a complaint about an energy company?

We want to hear from you. Learn more here.

Need help paying your bill?

We have programs that can help. See if you qualify.