Natural Gas Utility Service Quality Requirements

Case number

EB-2005-0453

Launched

July 29, 2005

Sector

Natural Gas

Status

Archived

Details

Board staff undertook a consultation to discuss a proposed framework that would develop service quality measures, standards and reporting mechanisms for natural gas utilities. The consultation arose out of the Natural Gas Forum (NGF) Report where the OEB identified quality of service as one of the necessary criteria for the development of an incentive rate making framework.

Updates

Date	Issue / Document
June 16, 2006	On March 27, 2006 the OEB issued amendments to the Gas Distribution Access Rule that implement Service Quality Requirements for Ontario's natural gas distributors. Gas Distribution Access Rule (as amended March 27, 2006)
January 9, 2006	The OEB released proposed Natural Gas Utility Service Quality Requirements in the form of proposed amendments to the Gas Distribution Access Rule. Notice of Amendment Appendix A
October 3, 2005	Staff Report on a Proposed Rule
July 29, 2005	Staff Report on Ontario Gas Distributor Service Quality Regulation