Natural Gas Reporting & Record Keeping Requirements (RRR): Section 2.1.19 - Customer Service-Related Complaints from Residential and Eligible Low-Income Customers and Customer Service-Related Enquiries from Residential Customers

Description

Provides data related to a distributor’s number and type of customer service-related complaints. The data in this section is unadjusted for distributor mergers. The majority of the data in this section is collected in textual format. Note that the start year for this data file is 2015.

URL

Table 1: Detailed Customer Service-Related Complaints Data from Residential and Eligible Low-Income Customers by Complaint Type
https://www.oeb.ca/documents/opendata/rrr/gas/2023/2.1.19 Table 1 Detailed Customer Service-Related Complaints Data from Residential and Eligible Low-Income Customers.xml

Table 2: Aggregated Customer Service-Related Complaints Data from Residential and Eligible Low-Income Customers and Customer Service-Related Enquiries from Residential Customers
https://www.oeb.ca/documents/opendata/rrr/gas/2023/2.1.19 Table 2 Aggregated Customer Service-Related Complaints Data from Residential and Eligible Low-Income Customers.xml

Data published October 6, 2023

Table 1: Detailed Customer Service-Related Complaints Data from Residential and Eligible Low-Income Customers by Complaint Type
https://www.oeb.ca/documents/opendata/rrr/gas/2.1.19 Table 1.xml

Table 2: Aggregated Customer Service-Related Complaints Data from Residential and Eligible Low-Income Customers and Customer Service-Related Enquiries from Residential Customers
https://www.oeb.ca/documents/opendata/rrr/gas/2.1.19 Table 2.xml

File Types
XML
Update Frequency
Annually
Last updated: August 27, 2024
Access Level
Open/Public