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Customer Service Rules Review

Policy Initiatives & Consultations
Launched
Case number
EB-2026-0109
Status
Active
Sector
Electricity
Natural Gas
The OEB is undertaking a consultation to review select customer service rules for licensed electricity distributors, rate-regulated natural gas distributors and licensed unit sub-meter providers. This consultation is in response to the December 2025 Letter of Direction from the Minister of Energy and Mines, as well as consumer and stakeholder feedback regarding certain customer service requirements.

Whats new - 2026-08-25

News
Posted on
August 25, 2026
The OEB has launched a review of select customer service rules applicable to licensed electricity distributors, rate-regulated natural gas distributors and electricity unit sub-meter providers. This review will evaluate whether the current rules continue to provide effective consumer protection...

Adjudicative cost reporting dashboard

Pages
The OEB is committed to transparency and accountability in our regulatory processes and the costs associated with adjudication. As part of this commitment, we have developed the Adjudicative Cost Reporting Dashboard to track and publicly report on adjudicative costs. This dashboard provides insight...
Adjudicative KPI dashboard-FR.pdf
Documents
Posted on
August 21, 2026
OEB_Financial Statements_2025-2026_FR.pdf
Documents
Posted on
August 21, 2026
OEB_Financial Statements_2025-2026_EN.pdf
Documents
Posted on
August 21, 2026
CEO LEADERSHIP STATEMENT-PAIR_FR - CC Signed.pdf
Documents
Posted on
August 21, 2026

Whats new - 2026-08-21

News
Posted on
August 21, 2026
The OEB has published a new cost reporting dashboard as part of Item 7 of its 10-Point Action Plan. The dashboard leverages existing application cost data for electricity distribution cost of service applications and transmission revenue requirement applications and reports on applicant, intervenor...
2026 Benchmarking Forecast Model.xlsx
Documents
Posted on
August 20, 2026
OEB Report on Dynamic Pricing for Non-RPP Class B Electricity Customers_0.pdf
Documents
Posted on
August 20, 2026
OEB Ltr_2026 Stretch Factor_20260820_signed.pdf
Documents
Posted on
August 20, 2026
PEG_Benchmarking_Report_2026.pdf
Documents
Posted on
August 20, 2026

Whats new - 2026-08-20

News
Posted on
August 20, 2026
The OEB has posted the electricity distributors' 2026 stretch factor assignments for the 2027 Incentive Rate Mechanism (IRM) rate-setting process. The benchmarking details and assignments are published in the Pacific Economics Group (PEG) "Empirical Research in Support of Incentive Rate-Setting...
OEB Report on Dynamic Pricing for Non-RPP Class B Electricity Customers.pdf
Documents
Posted on
August 19, 2026
Annual Compliance Report_2025-2026_EN.pdf
Documents
Posted on
August 19, 2026
Annual Compliance Report_2025-2026_FRE.pdf
Documents
Posted on
August 19, 2026
RPP_Settlement_Factor_Historical_20260818.xlsx
Documents
Posted on
August 18, 2026
RPP_Settlement_Factor_dollars_per_kWh_20260818.xlsx
Documents
Posted on
August 18, 2026
RPP_Settlement_Factor_cents_per_kWh_20260818.xlsx
Documents
Posted on
August 18, 2026

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