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View the reporting schedules below. UX = Filing through Pivotal UX Email = Filing through Email * = Can be filed any time during the year Electricity reporting schedule JAN 31 FEB 28 MAR 31 APR 30 MAY 31 JUN 30 JUL 31 AUG 31 SEP 30 OCT 31 NOV 30 DEC 31 Electricity Distributors View the Electricity...

On this page: Net Metering Downloads - disclosure statement, price comparison templates, verification forms, standard terms and conditions for power purchase agreements, confirmation of disclosure Energy Supply Contracts Downloads - disclosure statement, price comparison templates, verification...

The Government of Ontario, through the Ministry of Energy and Mines, sets the overall policy for the energy sector. It does this mainly through laws and regulations. The Ontario Energy Board regulates Ontario’s energy sector. We ensure that natural gas and electricity companies follow the rules. As...

Below are documents that govern OEB’s affairs and accountabilities, as well as plans and reports that outline our strategic direction, activities and performance.

Public tenders, bids and proposals – vendor information The Ontario Energy Board follows the government's strict procurement policy for the acquisition of goods and services. That process ensures that goods and services, including construction, consulting services and information technology, are...

Use our bill calculators to help you: Compare electricity price plans Compare your current electricity or natural gas bill with a contract offered by an energy retailer Compare electricity price plans Residential and small business customers can choose their electricity price plan. Find out more...

Support programs are available for customers who need assistance with their bill payments. You need to meet certain criteria to qualify for these programs: Ontario Electricity Support Program (OESP) This program provides ongoing support through a monthly credit applied directly on qualified...

Understanding how Time-of-Use (TOU) rates work is a first step towards helping to manage your electricity costs. Did you know that with Time-of-Use rates it’s cheaper to plug in your computer at 9 p.m. than at 9 a.m.? Or that you’ll pay less for electricity by using your electric lawnmower on the...

Has an energy retailer ever approached you at your home? Before you enter into an energy contract for your electricity or natural gas, be sure to do your homework. Compare prices, and read and understand what you are agreeing to. This page has important information to help you understand energy...

COME AND WORK WITH ONE OF GREATER TORONTO’S BEST EMPLOYERS The Ontario Energy Board is proud to be recognized as one of Greater Toronto’s Top Employers for 2025 three years running. We are passionate about the energy sector and motivated to enable innovation. We are committed to the economic and...

Investigations The Market Surveillance Panel (MSP) is empowered under the Electricity Act, 1998, to conduct investigations into any activity related to the IESO-administered markets or the conduct of a market participant. The framework for these investigations is set out in Articles 5 and 7 of OEB...

The Market Surveillance Panel (MSP) prepares semi-annual monitoring reports on the IESO-administered markets. Recent reports: Market Surveillance Panel State of the Market Report 2023 (pdf) (released September 5, 2024) Executive Summary (September 2024) Cover Letter from the Market Surveillance...

The documents below are for electricity utilities and provide the following: Information regarding the background, purpose and implementation of scorecards Specific details on how to provide and file your scorecard data An activities schedule showing the deadlines and milestones you must meet 2023...

Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year. Scorecards are important because they provide information that tells us if utilities are following the rules and if their performance is...

As part of our mandate, we set the rates that your utility charges for the electricity you use in your home or small business. These rates appear on the Electricity line of your bill. We also set the Delivery rates that cover the cost to deliver electricity to most residential and small business...

If you’re behind on your electricity or natural gas bill and face having your service disconnected, you may qualify for emergency financial help through the Low-income Energy Assistance Program (LEAP). There are also customer service rules available that are specific to low-income households. You...

On January 1, 2017, new rules came into effect regarding energy contracts (electricity and/or natural gas) and how energy retailers deal with residential and small business consumers. The rules include banning contracting with consumers while an energy retailer is at their home. The information on...

On January 1, 2017, new rules came into effect regarding energy contracts (electricity and/or natural gas) and how energy retailers deal with residential and small business consumers. The rules include banning contracting with consumers at home. This information applies to contracts that are entered...

There are specific rules governing customer service that all electricity utilities must follow. Here are a few examples of the rules we have made to protect you as a residential or small business electricity consumer: You cannot have your electricity supply disconnected for non-payment without...

There are specific rules governing customer service that rate-regulated natural gas utilities must follow. Kitchener Utilities and Utilities Kingston, which are not rate-regulated by the Ontario Energy Board, have separate customer service policies. Here are a few examples of the rules we have made...

Before you sign up for an energy contract, be sure you’re dealing with an energy retailer (also known as an electricity retailer or a natural gas marketer) that has a licence issued by the Ontario Energy Board. Why? Because licensing is one of the tools that we use to set rules for energy retailers...