Search

Content types

Keywords

Date

Filters
About 6626 results

OEB's consumer protection role

Pages
One of our jobs as an independent regulator is to ensure licensed electricity and natural gas companies follow rules that protect consumers and that ensure the energy sector operates in a way that is fair, transparent and accountable. We carry out this consumer protection role in a number of ways...

Mission and mandate

Pages
Mandate The OEB’s mandate is to regulate Ontario’s energy sector as required under provincial legislation. We have regulated the natural gas sector since 1960 and the electricity sector since 1999. As a government agency, the OEB is financially responsible and acts in the public interest. In moving...

Commissioners

Pages
The Chief Commissioner is responsible for ensuring the efficiency and timeliness of the OEB’s adjudication work. Commissioners make independent decisions on applications and other hearing matters that come before the OEB and to which they are assigned by the Chief Commissioner. These applications...

Executive leadership

Pages
The Chief Executive Officer (CEO) is responsible for the efficient and effective management of the operations of the OEB. The CEO is supported by the Chief Commissioner, the Chief Corporate Services Officer & General Counsel and the Chief Operating Officer. Together they form the Executive...

Contact the Ontario Energy Board

Pages
Ways to contact us: Business hours: Monday - Friday, 8:30 a.m. to 5:00 p.m. By phone 1-877-632-2727 (toll-free within Ontario) 416-314-2455 (within Greater Toronto Area or from outside Ontario) Media contact: 416-544-5171 By chat Start a web chat Anytime 24 hours a day Email - Industry (IRE)...

OEB Consumer Complaint Response Process

Policy Initiatives & Consultations
Launched
Case number
EB-2016-0179, EB-2018-0335
Status
Archived
Sector
Electricity
Natural Gas
Initiative to introduce requirements that Regulated Entities must follow when responding to a consumer complaint that has been received by the OEB and forwarded to the Regulated Entity for response.

RPP Roadmap

Policy Initiatives & Consultations
Launched
Case number
EB-2016-0201
Status
Archived
Sector
Electricity
The OEB has issued its Regulated Price Plan Roadmap: Guideline for Pilot Projects on RPP Pricing.

EB-2016-0200 - Enforcement proceeding

Enforcement Proceedings
Date Filed

The OEB gave written notice to Ensqr Corp. that it intends to make an order against Ensqr for compliance as well as the payment of an administrative penalty. The allegations concern Ensqr’s non-compliance with its licence conditions and obligations under the Unit Sub-Metering Code.

EB-2016-0181 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB has approved changes to the prices Union Gas Limited will charge its customers for natural gas effective July 1, 2016.

EB-2016-0190 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB has approved changes to the prices Natural Resource Gas Limited will charge its customers for natural gas effective July 1, 2016.

EB-2016-0184 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB has approved changes to the prices Enbridge Gas Distribution Inc. will charge its customers for natural gas effective July 1, 2016.

Updated Policy for the Lost Revenue Adjustment Mechanism Calculation

Policy Initiatives & Consultations
Launched
Case number
EB-2016-0182
Status
Archived
Sector
Electricity
The OEB posted a Report of the Ontario Energy Board – Updated Policy for the Lost Revenue Adjustment Mechanism Calculation: Lost Revenues and Peak Demand Savings from Conservation and Demand Management Programs.

EB-2016-0170 - Decision

Major Decisions
Date Issued
Sector
Electricity

The OEB issued its Decision with Reasons and Order on the Green Energy Plan Electricity Rate Protection Benefit and Charge (Ontario Regulation 330/09), effective May 1, 2016.

Full-time Vice-Chair and Board Members Announced at the Ontario Energy Board

News
Posted on
May 13, 2016
Toronto, ON – Rosemarie Leclair, Chair and Chief Executive Officer of the Ontario Energy Board (OEB) announced today that Christine Long has been appointed as the OEB’s second Vice-Chair. As well, Allison Duff has been appointed as a full-time Board member and Cathy Spoel’s term as a part-time Board...

EB-2016-0040 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB has approved changes to the prices Union Gas Limited will charge its customers for natural gas effective April 1, 2016.

EB-2016-0049 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB has approved changes to the prices Natural Resource Gas Limited will charge its customers for natural gas effective April 1, 2016.

EB-2016-0021 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB has approved changes to the prices Enbridge Gas Distribution Inc. will charge its customers for natural gas effective April 1, 2016.

FAQs

Looking for the Advanced Regulatory Document Search (RDS)?

Use it to find case-related documents: Regulatory Document Search (RDS)

Want to know the next holiday where off-peak/lowest prices are in effect all day?

View the Time-of-Use and Ultra-Low Overnight holiday schedule.

Have a complaint about an energy company?

We want to hear from you. Learn more here.

Need help paying your bill?

We have programs that can help. See if you qualify.