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Ontario Electricity Support Program

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We offer programs to help customers with their electricity bills. One of them is the Ontario Electricity Support Program (OESP). It provides an ongoing monthly credit directly on qualified consumers’ electricity bills. On this page Do you qualify? What support is available? OESP credit amounts How...

Understanding your natural gas bill

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We want you to understand the charges on your natural gas bill. The more you know about natural gas rates, the easier it will be to make informed decisions about your energy usage or whether a natural gas contract with an energy retailer is right for you. The Ontario Energy Board sets natural gas...

Understanding your electricity bill

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We want you to understand the charges on your electricity bill. The more you know about electricity rates, the easier it will be to make informed decisions about your energy usage or whether an electricity contract with an energy retailer is right for you. Your electricity bill Your electricity...

Handbook for Utility Rate Applications (electricity and natural gas)

Rules, Codes, Guidelines
Posted on
October 13, 2016
The Rate Handbook provides guidance to utilities and stakeholders on applications to the OEB for approval of rates. It outlines the key principles and expectations the OEB will apply when reviewing rate applications. The Handbook is applicable to all rate regulated utilities, including electricity...
Rates and your bill

Natural gas rates

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As part of our mandate, we set the rates for the gas you use for your home or business if you're a customer of Enbridge Gas (including Union Gas Rate Zones) and EPCOR Natural Gas Limited Partnership. We also approve the rates these utilities charge to deliver natural gas to you. We do not set rates...

Electricity distributor scorecards

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Utility scorecards track and show comprehensive performance information for each electricity distributor in Ontario, over a range of time and for a specific year. Utility scorecards show data for 20 specific measures within the following four key areas of performance: Customer focus Operational...

Why do we regulate?

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We are Ontario’s independent energy regulator. Regulation is critical because it sets out the rules that energy companies must follow and makes sure those rules are applied fairly and consistently. As well, many companies within Ontario’s energy system operate as monopolies. In the absence of...

Information confidentiality

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Section 4.3.1(8) of the Ontario Energy Board Act, 1998, confirms that information that is held by the Market Surveillance Panel and that is designated by the Panel as “confidential” or “highly confidential” is confidential third party information for access to information purposes. Section 8.3.1 of...

What we do

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As Ontario’s independent energy regulator, we make decisions and rules to ensure that consumers are treated fairly and that the energy sector is reliable and sustainable. We oversee how energy companies operate to ensure the public interest is served. Our vision is to be a trusted regulator who is...

Current major applications

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Here is a list of current major applications from utilities that may be of interest to consumers including: Requests to change electricity distribution, transmission or natural gas distribution rates Requests to change corporate ownership structure, e.g. to merge with another company or to sell...

Market surveillance panel

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The Market Surveillance Panel (MSP) monitors, investigates and reports on activities and behaviour in the IESO-administered markets in Ontario's electricity sector. IESO stands for Independent Electricity System Operator. The MSP specific responsibilities include: Monitoring activities and behaviour...

Market monitoring

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Monitoring: Data Catalogue and Market Monitoring Indices One of the important market oversight responsibilities of the Market Surveillance Panel (MSP) is to monitor the performance of the IESO-administered markets. The MSP's mandate in this area is set out in Article 4 of the OEB By-law #2 (pdf)...

Monitoring documents

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Recommendations to Reconsider Existing Exemptions The Market Surveillance Panel (MSP) has written to the IESO Markets Committee regarding exemption reconsideration for dispatchable loads. Letter re: IESO Recommendations to Reconsider Existing Exemptions for Dispatchable Loads (pdf) (July 26, 2022)...

Application process

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On this page Types of applications How the application process works Who's who at the OEB If energy utilities want to change rates, build new facilities, change their corporate ownership or sell their assets, they must apply to – and receive approval from – the Ontario Energy Board. Some energy...
About us
participate

Participate

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Engagement is an important part of our work, and we strive to make our adjudicative and policy processes accessible, transparent and fair, to encourage participation.
Rates and your bill

Rates and your bill

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Learn how rates are calculated, what they mean and how to get them to work in your favour. Find out how time-of-use electricity rates can help you manage your electricity costs Learn about emergency financial assistance available through the Low-income Energy Assistance Program for electricity and...
Utility performance and monitoring

Utility performance and monitoring

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If you want to know how Ontario’s energy system is performing as a whole, or how your local electricity or natural gas utility is performing, you’ll find that information here. Every year, we publish the stats on how utilities rank against a variety of important measures to give you a clear...
Consumer protection

Consumer protection

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Ever felt pressured by an electricity retailer or natural gas marketer trying to sell you an energy contract on your doorstep? Got an issue with your local utility or metering company that you haven’t been able to resolve? We make rules to protect you that all licensed energy retailers in Ontario...

OEB Names New Member to the Market Surveillance Panel

News
Posted on
September 30, 2016
Toronto –Today, the Ontario Energy Board is pleased to announce the appointment of Donald Dewees to the Market Surveillance Panel (MSP). Mr. Dewees is appointed a member of the Market Surveillance Panel effective October 1, 2016. He is a Professor Emeritus of Economics and of Law at the University...

EB-2016-0247 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB has approved changes to the prices Union Gas Limited will charge its customers for natural gas effective October 1, 2016.

EB-2016-0266 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB has approved changes to the prices Natural Resource Gas Limited will charge its customers for natural gas effective October 1, 2016.

EB-2016-0260 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB has approved changes to the prices Enbridge Gas Distribution Inc. will charge its customers for natural gas effective October 1, 2016.

Who we are

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We are Ontario’s independent regulator of the electricity and natural gas sectors. We protect consumers and make decisions that serve the public interest. Our goal is to promote a sustainable and efficient energy sector, for today and tomorrow. We are an independent entity with a Board of Directors...

FAQs

Looking for the Advanced Regulatory Document Search (RDS)?

Use it to find case-related documents: Regulatory Document Search (RDS)

Want to know the next holiday where off-peak/lowest prices are in effect all day?

View the Time-of-Use and Ultra-Low Overnight holiday schedule.

Have a complaint about an energy company?

We want to hear from you. Learn more here.

Need help paying your bill?

We have programs that can help. See if you qualify.