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Why do we regulate?

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We are Ontario’s independent energy regulator. Regulation is critical because it sets out the rules that energy companies must follow and makes sure those rules are applied fairly and consistently. As well, many companies within Ontario’s energy system operate as monopolies. In the absence of...

What we do

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As Ontario’s independent energy regulator, we make decisions and rules to ensure that consumers are treated fairly and that the energy sector is reliable and sustainable. We oversee how energy companies operate to ensure the public interest is served. Our vision is to be a trusted regulator who is...

Information confidentiality

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Section 4.3.1(8) of the Ontario Energy Board Act, 1998, confirms that information that is held by the Market Surveillance Panel and that is designated by the Panel as “confidential” or “highly confidential” is confidential third party information for access to information purposes. Section 8.3.1 of...

Market monitoring

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Monitoring: Data Catalogue and Market Monitoring Indices One of the important market oversight responsibilities of the Market Surveillance Panel (MSP) is to monitor the performance of the IESO-administered markets. The MSP's mandate in this area is set out in Article 4 of the OEB By-law #2 (pdf)...

Current major applications

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Here is a list of current major applications from utilities that may be of interest to consumers including: Requests to change electricity distribution, transmission or natural gas distribution rates Requests to change corporate ownership structure, e.g. to merge with another company or to sell...

Market surveillance panel

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The Market Surveillance Panel (MSP) monitors, investigates and reports on activities and behaviour in the IESO-administered markets in Ontario's electricity sector. IESO stands for Independent Electricity System Operator. The MSP specific responsibilities include: Monitoring activities and behaviour...

Monitoring documents

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Recommendations to Reconsider Existing Exemptions The Market Surveillance Panel (MSP) has written to the IESO Markets Committee regarding exemption reconsideration for dispatchable loads. Letter re: IESO Recommendations to Reconsider Existing Exemptions for Dispatchable Loads (pdf) (July 26, 2022)...

Application process

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On this page Types of applications How the application process works Who's who at the OEB If energy utilities want to change rates, build new facilities, change their corporate ownership or sell their assets, they must apply to – and receive approval from – the Ontario Energy Board. Some energy...
About us
Consumer protection

Consumer protection

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Ever felt pressured by an electricity retailer or natural gas marketer trying to sell you an energy contract on your doorstep? Got an issue with your local utility or metering company that you haven’t been able to resolve? We make rules to protect you that all licensed energy retailers in Ontario...
Rates and your bill

Rates and your bill

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Learn how rates are calculated, what they mean and how to get them to work in your favour. Find out how time-of-use electricity rates can help you manage your electricity costs Learn about emergency financial assistance available through the Low-income Energy Assistance Program for electricity and...
participate

Participate

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Engagement is an important part of our work, and we strive to make our adjudicative and policy processes accessible, transparent and fair, to encourage participation.
Utility performance and monitoring

Utility performance and monitoring

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If you want to know how Ontario’s energy system is performing as a whole, or how your local electricity or natural gas utility is performing, you’ll find that information here. Every year, we publish the stats on how utilities rank against a variety of important measures to give you a clear...

OEB Names New Member to the Market Surveillance Panel

News
Posted on
September 30, 2016
Toronto –Today, the Ontario Energy Board is pleased to announce the appointment of Donald Dewees to the Market Surveillance Panel (MSP). Mr. Dewees is appointed a member of the Market Surveillance Panel effective October 1, 2016. He is a Professor Emeritus of Economics and of Law at the University...

EB-2016-0247 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB has approved changes to the prices Union Gas Limited will charge its customers for natural gas effective October 1, 2016.

EB-2016-0266 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB has approved changes to the prices Natural Resource Gas Limited will charge its customers for natural gas effective October 1, 2016.

EB-2016-0260 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB has approved changes to the prices Enbridge Gas Distribution Inc. will charge its customers for natural gas effective October 1, 2016.

OEB's consumer protection role

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One of our jobs as an independent regulator is to ensure licensed electricity and natural gas companies follow rules that protect consumers and that ensure the energy sector operates in a way that is fair, transparent and accountable. We carry out this consumer protection role in a number of ways...

Mission and mandate

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Mandate The OEB’s mandate is to regulate Ontario’s energy sector as required under provincial legislation. We have regulated the natural gas sector since 1960 and the electricity sector since 1999. As a government agency, the OEB is financially responsible and acts in the public interest. In moving...

Who we are

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We are Ontario’s independent regulator of the electricity and natural gas sectors. We protect consumers and make decisions that serve the public interest. Our goal is to promote a sustainable and efficient energy sector, for today and tomorrow. We are an independent entity with a Board of Directors...

Contact the Ontario Energy Board

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Ways to contact us: Business hours: Monday - Friday, 8:30 a.m. to 5:00 p.m. By phone 1-877-632-2727 (toll-free within Ontario) 416-314-2455 (within Greater Toronto Area or from outside Ontario) Media contact: 416-544-5171 By chat Use the chat tool on the bottom right of your screen Anytime 24 hours...

Executive leadership

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The Chief Executive Officer (CEO) is responsible for the efficient and effective management of the operations of the OEB. The CEO is supported by the Chief Commissioner, Chief Corporate Services Officer and Chief Operating Officer. Together they form the Executive Leadership Committee. The Chief...

Commissioners

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The Chief Commissioner is responsible for ensuring the efficiency and timeliness of the OEB’s adjudication work. Commissioners make independent decisions on applications and other hearing matters that come before the OEB and to which they are assigned by the Chief Commissioner. These applications...

FAQs

Looking for the Advanced Regulatory Document Search (RDS)?

Use it to find case-related documents: Regulatory Document Search (RDS)

Want to know the next holiday where off-peak/lowest prices are in effect all day?

View the Time-of-Use and Ultra-Low Overnight holiday schedule.

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